Customer Service Supervisor

Holman Logistics is actively seeking a Customer Service Supervisor to join our team in Conway, Arkansas.  This is an exciting opportunity to join an awesome company that truly places our employees first.  

Since 1864 Holman has demonstrated a passion for innovation, leadership, and exceeding customer expectations.  We care about the people who work here and provide an environment where you can apply your talents and creativity to build a rewarding career.  We provide long-term career opportunities with excellent benefits to help build a foundation for you and your family. 

How would you be helping Holman Logistics and our customers? 

Here at Holman, our Customer Service leaders are key advocates for our employees and proponents of our company culture. While they are directly responsible for ensuring the local customer service duties are completed, their value is in their ability to communicate effectively, be a strong team player, and coach employees through challenges.  We rely on them for their active listening skills, and attention to detail, as well as their desire to grow and develop themselves and other employees. 

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s):

• Responds professionally and timely to inquiries, issues, and concerns of Holman’s customers.
• Oversee the Customer Service Representatives (CSR's) performance, quality of work, and ensure they are trained and have all the tools to successfully complete their work.
• Bring any large issues to the attention of the General Manager.
• Addresses carrier concerns; completes action items; resolves issues within policy and state guidelines.
• Investigate any errors in the inbound (IB) and outbound (OB) process that lead to inaccuracies; find root cause and take the initiative to correct
• Captures revenue for special requests and for daily activities based on the rates established for the customer.
• Generates various reports as necessary for account status tracking purposes.
• Maintains electronic customer files in accordance with record retention requirements.
• Reliable attendance at scheduled shifts.
• Performs all duties in conformance with appropriate safety and security standards.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS
Competency Statement(s):

• Attendance - Ability to work the required schedule and arrive at work on time. Ability and willingness to work the voluntary/mandatory overtime that is required during the busy season.  Ability to work days, nights, weekends, and holidays.
• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instruction.
• Mathematics- Ability to perform basic math (addition, subtraction, multiplication and division) in all units of measure using whole numbers, fractions, and decimals.
• Language – Ability to identify and compare letters and numbers. Ability to read and interpret documents such as receivers, invoices, operating instructions and procedure manuals. Ability to read and write simple sentences.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.
• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
• Paperwork - Verification - Ability to verify paperwork necessary to ensure customer is receiving correct product.
• Organized – Ability to follow a systematic method of performing a task.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety. 

SKILLS & ABILITIES:
Education: High School Graduate or General Education Degree (GED) preferred.
Experience: Two (2) years of related experience in a warehouse or manufacturing environment & customer service experience.
Computer Skills: Basic computer or tablet skills; basic office equipment. High Jump experience a plus.