Quality/Recoup Supervisor

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

•     Supervises daily recoup operations to include evaluation of the condition of products brought into recoup and classification of product according to level of damage.
•  Maintains carton inventory.
•  Supervises daily activity of recoup Team Members.
•  Assigns work and monitors productivity to ensure high standards of quality, accuracy, housekeeping, product damage minimization, safety, and overall efficiency.
• Supervises condition of arrivals (COA) and condition of returns (COR) program and transit to inventory control with an explanation on how the incident occurred.
• Reviews QAA hold and communicates with supervisors and management for labor requirements.
• Works with Inventory Control on collecting information from completed reworks.
• Works with the Rework department to recommend the amount of temporary labor and location in the warehouse to complete rework.
• Promotes safety in work processes and Team Members' performance by supporting company and/or facility safety programs by educating Team Members, and by ensuring a generally safe work environment.
• Enforces and coaches safety rules and regulations to the team.
• Communicates policies, safety regulations, and SOPs to recoup Team Members; follows up to ensure compliance and consistency; takes corrective action as necessary and document the issue and actions taken, under the guidance of management.
• Ensures that the recoup department is maintained in a clean and orderly fashion.
• Ensures that product damage is kept to a minimum.
• Research damage to determine the cause and recommend corrective action where needed.
• Works to maintain high-level of Team Member morale and recognition.
• Trains, coaches, and provides feedback to recoup Team Members.
• Coaches and counsels recoup Team Members regarding job performance, methods of performing job tasks, and safety.
• Resolves Team Member relations issues that arise in the department.
• Confers with management personnel to establish and maintain recoup and warehouse inventory accuracy and quality control standards.
• Informs Management of all damage issues and problems and makes recommendations for corrective action to ensure quality warehouse operations and customer service.
• Prepares, compiles, and submits reports on work activities, operations, and work-related accidents.
• Drives vehicles or operates machines or equipment to complete work assignments or to assist workers.
• Consistent and reliable attendance to scheduled shifts.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance - Ability to work the required schedule, arrive on time, and remain at work for the entire shift.  Ability and willingness to work alternative schedules to accommodate the needs of the business.
• Communication - Ability to effectively communicate in English, both verbally and in writing, in a courteous and professional manner.  Ability to understand and follow verbal and written instruction.  Ability to provide instructions to others in a clear and professional manner.
• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.
• Empathetic – Ability to appreciate and be sensitive to the feelings of others.
• Mathematics- Ability to perform and convey basic math (addition, subtraction, multiplication, and division) in all units of measure using whole numbers, fractions, and decimals.
• Language – Ability to read, analyze, and interpret general business documents, professional journals, technical procedures, and financial reports in English.  Ability to respond to common inquiries or complaints from customers.  Ability to effectively present information to management and Team Members.  Ability to write routine reports and correspondence.
• Diversity-Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
•  Detail-oriented – Ability to pay attention to minute details of a project or task and prioritize tasks.  Ability to handle multiple tasks/projects simultaneously.
• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers and management.
• Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines.  Ability to work independently without interruptions or constant supervision.
•  Analytical Skills – Ability to use thinking and reasoning to solve a problem.  Ability to understand and interpret financial information.
• Research Skills – Ability to design and conduct a systematic, objective, and critical investigation.
• Reliability – Ability to be dependable and trustworthy for all Team Members.
• Responsibility – Ability to be held accountable or answerable for one’s conduct.
• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Business Acumen – Ability to grasp and understand business concepts and issues.
•  Decision Making – Ability to make critical decisions while following company procedures.
• Strategic Planning – Ability to develop a vision for the future and create a culture in which long-range goals can be achieved.
• Self-motivated – Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
•  Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.  Properly count, document or scan the number of units as needed by the function being performed.
• Paperwork - Verification - Ability to verify paperwork necessary to ensure product is repackaged correctly.  Ability to inspect the condition of products received and products going out to ensure quality.
•  Organized – Ability to follow a systematic method of performing a task.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.  A willingness and dedication to upholding all safety standards, rules, and procedures, and the ability to speak up when safety concerns arise.

SKILLS & ABILITIES

• Education: High School Graduate or General Education Degree (GED) preferred
• Experience: Two to three years related experience working in a warehouse or manufacturing environment, forklift experience preferred.
• Computer Skills: Strong working command of MS Office to include Excel, Word, and Outlook; hand-held radio, and scanner technology.  HighJump experience preferred.
• Certificates & Licenses: Valid State Driver’s License and/or Forklift Certification Preferred 
• Pre-Employment Screening: Ability to pass a pre-employment drug screen and background check. This position is safety sensitive and thereby is subject to pre-employment drug screening, to include THC