Salesforce - Release Manager

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman has an outstanding opportunity for a Salesforce – Release Manager to join the team.

Duties and Responsibilities:

• Maintains, monitors, and supports the infrastructure environment
• Initiates enterprise base work initiatives and projects
• Develops and presents business case to management
• Manage, coordinate, and plan project tasks and resources
• Develops, maintains and enforces production monitoring and additional capabilities
• Defines a continuance improvement plan to ensure currency of application stability
• Supports multiple systems or applications of enterprise complexity (defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validation ongoing solutions supportability
• Works with project managers to coordinate and plan project tasks and resources
• Work closely with management to understand specific business needs of various departments, and deliver technology solutions with tangible business value across all Holman corporate entities
• Integrates solutions with other applications and platforms based on engineering requirements
• Develops new alerts and monitoring techniques based on engineering requirements
• Develops scripted solutions and automation
• Coordinates changes across multiple systems
• Define availability standards for a variety of platforms and environments
• Recommends changes/enhancements for improved systems availability, reliability, and performance
• Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management
• Leads or provides technical direction for the planning, designing, and execution of testing efforts
• Participates in the creation and maintenance of metrics around the system and ensure success in process institutes a process for continuous improvement
• Develops, plans and presents business case for improving team or technology by enhancing or automating processes
• Reviews and validates recommendations based on health check results
• Oversees long and short term project efforts. Manages timeline and resources
• Provides Level 3 production support
• Coordinates problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problems
• Makes recommendations to improve security and participates in investigations as needed
• Ensures adherence to security requirements
• Architect backup and recovery solutions based upon mutually agreed upon SLAs
• Ensures compliance with policies, procedures and standards
• Contributes to policies, procedures, and standards
• Reviews production, outputs and services with other engineers to ensure quality metrics and SLAs are being met
• Assists in developing SLAs
• Reviews and approves documentation for new Infrastructure solutions
• Ensures documentation is developed and maintained
• Evaluates future technologies and makes recommendations for software and hardware upgrades
• Provides technical guidance, coaching/mentoring to team members
• Generates and validates IT system baselines, including validation of documentation
• Ensures IT system security baselines are met and security improvements are implemented across the server environments
• Generates processes to ensure appropriate user privileges and access are granted, ensuring data integrity and security is met
• Works across teams to ensure IT system upgrades and service pack deployments are implemented with minimal impact to production operation
• Recommends updates to operating systems to deliver cost benefits without reducing production performance and availability
• Analyzes data from monitoring activities and define comprehensive, system wide improvements
• Monitors performance and proactively identifies uptime issues, making recommendations for eliminating those issues
• Actively monitors and publishes the availability plan discussing the ability of the IT infrastructure to meet the availability requirements of the business
• Works with vendors and architects to understand their technology roadmaps
• Develops plans to adopt new technology
• Identify stretch projects and recommend them to management. Identifies problems and acts to prevents and solve them
• Communicates events to stakeholder and IT teams & leadership
• Actively participates in incident management discussions providing clear and concise answers
• Perform all other duties and special projects as assigned

Relevant Work Experience:

• 7 years’ relevant experience deploying and/or administrating infrastructure solutions
• Expert knowledge and experience with multiple infrastructure solutions
• Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
• Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
• Reviewing and improving analytics processes, methods, and tools to increase efficiency, accuracy, and security

Education and/or Training:

• Bachelor Degree in Computer Science or related field is preferred
• Additional relevant education, certifications, or other distinctions are preferred
• Advanced proficiency in MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Expert proficiency in designing, installing, configuring and troubleshooting Microsoft Windows and Linux based environments
• Expert proficiency with virtualization (e.g., VMware)
• Expert proficiency with systems monitoring
• Expert proficiency in scripting skills (e.g., shell scripts, Perl, Ruby, Python)
• Expert proficiency with cloud computing environments (e.g. Azure, AWS)
• Expert proficiency with APIs, orchestration, and automation
• Advanced networking knowledge (OSI network layer, TCP/IP)
• Expert proficiency in Microsoft Active Directory design supporting geographically dispersed locations to include LDS authorization integration
• Expert proficiency of file servers utilizing storage at scale to include disaster recovery capabilities, and DFS namespaces, configured for high availability

#LI-REMOTE #LI-JT1

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $97,450.00 - $141,300.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.