What are the responsibilities and job description for the Upfit Process Lead - Holman Upfitting position at Holman?
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Holman's Upfitting division has a great opportunity for an Upfit Process Lead to join our team.
Shift: Hybrid Schedule - Monday through Friday
Office Locations: NJ/CO/TX/KC/IL/IN/KY
Benefits include health, dental, vision, paid time off, holidays off and more!
As an Upfit Process Lead We are seeking a highly motivated and ambitious Process Lead to join our team. The ideal candidate will manage the processing of incoming orders to ensure compliance with plan & operational guidelines, and route to the appropriate parties. Work with internal and external stakeholders to provide notification of non-compliances and execute or recommend actions to resolve. Act as the “go-between” to coordinate across Holman divisions.
What will you do?
- Work with internal stakeholders to facilitate understanding of order processing status, requirements, and how they influence company and customer outcomes.
- In collaboration with REM, support customer visits/spec reviews and coordinate follow up by documenting any changes, action items, and follow-thru to ensure end product & service aligns to customer expectation.
- Critique/review order summaries for new & strategic clients after each order cycle. Work with REM to provide recommendations to customer and partner with internal stakeholders to drive implementation of recommendations via subsequent bids (Ex. alternative equipment, delivery options, chassis specifications, etc.).
- Support M&D through coordination of "project level" campaigns associated with assigned customers (Example - customer impact of hail damage event, catalytic converter theft, ship-out parts project, etc.).
- Drive resolution of any missing info, prerequisites, or build questions which require external input.
- Support resource for internal & customer status meetings providing reporting, explanations, and recommendations on an as-needed basis.
- Customer Supplied Materials (tracking status, communicating impact, etc.).
- Oversee inventory of completed, not-shipped vehicles - work with customers, FMCs etc. to expedite.
- Primary Communicator in any warranty escalations.
- Responsible for data integrity on Job Order Master data for assigned orders/customers.
- Oversee Resolution of Unidentified Vehicles.
- Monitor and drive resolution of TBD orders and the Pool & Assignment process (Ops & customer) - educate FMCs / customers on the constraints and guidelines of the process.
- Identify and implement process improvements and develop training & documentation to support.
- Other duties and special projects as assigned.
What are we looking for?
- Bachelor’s degree in a related field or equivalent work experience
- Additional education, certifications, or other distinctions are a plus
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
- Minimum three years in fleet management and/or Supply Chain
- Project management experience highly desirable
- Demonstrated analytical skills and experience
- Collecting and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
- Reviewing and improving processes, methods, and tools to increase efficiency, accuracy
#LI-AA1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $56,400.00 - $81,775.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $56,400 - $81,775
