What are the responsibilities and job description for the IT Technical Delivery Coordinator position at Holmes Murphy?
Job Description
We are looking to add a Technical Delivery Coordinator to join our Information Technology team in the Waukee, IA office. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!
Essential Responsibilities
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
#Onsite
We are looking to add a Technical Delivery Coordinator to join our Information Technology team in the Waukee, IA office. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!
Essential Responsibilities
- Facilitates business requirement sessions with stakeholders across brokerage services, developing comprehensive documentation that aligns with business needs
- Translates business requirements into functional specifications, which may include data mapping, working in tandem with IT resources to develop technical Coordinates and participates in system testing for successful implementation of new and enhanced systems
- Assists in identification, resolution, documentation, and communication of production support issues
- Assist and support the learning and development team in creating and executing training documentation and release notes
- Education: Bachelor’s Degree or equivalent experience required.
- Experience: 3 years business analysis experience. Prior Salesforce, Jira and Confluence experience or exposure a plus.
- Licensing: Business analyst certification (e.g. IIBA Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PBA)) a plus.
- Skills: Solid understanding of business analysis concepts and techniques used in requirements elicitation, project scoping, requirements analysis, as well as planning and analysis activities.
- Technical Competencies: Possess strong business and technology knowledge, continually developing technical expertise to understand and meet business needs through informed decision-making and effective implementation of processes and procedures. Excel in problem-solving, efficiently identifying issues, determining root causes, and proposing and implementing effective solutions or improvements.
In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.
Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:
- Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!
- Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.
- 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.
- Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.
- Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.
- DE&I programs — Holmes Murphy is committed to celebrating every employee’s unique diversity, equity, and inclusion (DE&I) experience with us. Not only do we offer all employees a paid Diversity Day time off option, but we also have a Chief Diversity Officer on hand, as well as a DE&I project team, committee, and interest group. You will have the opportunity to take part in those if you wish!
- Consistent merit increase and promotion opportunities — Annually, employees are reviewed for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.
- Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!
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