What are the responsibilities and job description for the Regional Client Success Manager position at Holon Health?
Description
COMPANY OVERVIEW:
At Holon Health, we are dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on community health, we strive to provide support and solutions that address the whole health needs of people with Substance Use Disorder (SUD). We help these individuals navigate chronic medical conditions, SUD, and Behavioral Health needs with a focus on prevention, integrative treatment, and recovery.
Holon Health’s initiatives develop, support, and maintain relationships with provider partners and community-based organizations to promote programs advocating long-term health and wellness for this complicated population. By acting as the first point of contact for the justice systems and programs with whom we partner, Holon Health provides timely and efficient brief interventions to better prepare patients to receive community-based services and engage in proactive, prosocial behaviors.
Position Summary
Holon Health is seeking a Regional Client Success Manager in Virginia. This individual will be a strategic partner to the criminal justice system, driving client acquisition and fostering strong relationships with existing criminal justice partners. This role requires a deep understanding of the criminal justice landscape, exceptional communication skills, and a passion for improving the lives of clients living with SUD. The ideal candidate will be a skilled relationship builder who can effectively lead the Client Acquisition team and personally contribute to client acquisition efforts.
What Makes An Ideal Candidate
The ideal candidate at Holon Health is a dynamic individual who possesses meticulous attention to detail and excels as a team player. They possess effective communication skills, along with grit, tenacity, and resilience to navigate challenges. Demonstrating compassion and empathy, they approach interactions with sincerity and understanding. Additionally, their ability to inject a touch of playfulness adds a unique and positive element to the workplace. They exhibit relentless curiosity to understand the why, never relying on the shortcut of assumptions. Guided by a strong moral compass, they consistently strive to bring the wow factor to every aspect of their work.
Essential Duties And Responsibilities
Holon Health is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and empowered to contribute to their full potential. We believe that diversity in backgrounds, perspectives, and experiences strengthens our organization and drives innovation. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Requirements
QUALIFICATIONS:
COMPANY OVERVIEW:
At Holon Health, we are dedicated to revolutionizing the way healthcare services are delivered. With a strong focus on community health, we strive to provide support and solutions that address the whole health needs of people with Substance Use Disorder (SUD). We help these individuals navigate chronic medical conditions, SUD, and Behavioral Health needs with a focus on prevention, integrative treatment, and recovery.
Holon Health’s initiatives develop, support, and maintain relationships with provider partners and community-based organizations to promote programs advocating long-term health and wellness for this complicated population. By acting as the first point of contact for the justice systems and programs with whom we partner, Holon Health provides timely and efficient brief interventions to better prepare patients to receive community-based services and engage in proactive, prosocial behaviors.
Position Summary
Holon Health is seeking a Regional Client Success Manager in Virginia. This individual will be a strategic partner to the criminal justice system, driving client acquisition and fostering strong relationships with existing criminal justice partners. This role requires a deep understanding of the criminal justice landscape, exceptional communication skills, and a passion for improving the lives of clients living with SUD. The ideal candidate will be a skilled relationship builder who can effectively lead the Client Acquisition team and personally contribute to client acquisition efforts.
What Makes An Ideal Candidate
The ideal candidate at Holon Health is a dynamic individual who possesses meticulous attention to detail and excels as a team player. They possess effective communication skills, along with grit, tenacity, and resilience to navigate challenges. Demonstrating compassion and empathy, they approach interactions with sincerity and understanding. Additionally, their ability to inject a touch of playfulness adds a unique and positive element to the workplace. They exhibit relentless curiosity to understand the why, never relying on the shortcut of assumptions. Guided by a strong moral compass, they consistently strive to bring the wow factor to every aspect of their work.
Essential Duties And Responsibilities
- Develop and maintain strong relationships with key stakeholders within the criminal justice system, including Probation Officers, judges, and other relevant personnel.
- Create and deliver ongoing training programs to criminal justice partners, such as Probation Officers, to enhance their understanding of our services and how they can effectively refer clients.
- Proactively address the needs and concerns of criminal justice partners, ensuring high levels of satisfaction.
- Oversee the Client Acquisition team, providing guidance, support, and training.
- Actively participate in client acquisition efforts, both on site and virtually.
- Develop and execute strategic plans to increase client acquisition within the assigned region.
- Monitor key performance indicators (KPIs) to measure success.
- Drive a culture of inclusion by setting clear expectations for diversity and equity, providing ongoing training and development, and mentoring employees from diverse backgrounds.
- Additional duties as assigned.
- Competitive base (DOE) plus incentive
- Unlimited PTO
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short- & Long-Term Disability
- 401k with company match and immediate vesting
- Ample room to grow, especially in a sales or operations-focused role
- The unique opportunity to be a part of a growing company in its early stages
Holon Health is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and empowered to contribute to their full potential. We believe that diversity in backgrounds, perspectives, and experiences strengthens our organization and drives innovation. We prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Requirements
QUALIFICATIONS:
- Bachelor's degree or equivalent experience.
- Proven track record in sales and account management within the healthcare or criminal justice industry.
- The ability to travel throughout the assigned region regularly.
- Strong understanding of the criminal justice system and its unique challenges.
- Excellent communication and interpersonal skills.
- Ability to build and maintain strong relationships with clients and criminal justice partners.
- Strong organizational and time management skills.
- Proficiency in using CRM software and other relevant tools.
