Job Description
Job Description
If you are a motivated and reliable person with exceptional customer service skills and the ability to thrive in a fast-paced environment, come join Holston Medical Group. We are looking for friendly, courteous employees to ensure a positive patient experience and welcome a teamwork environment.
WHAT WE OFFER :
- Company paid Life and Accidental Death and Dismemberment Insurance
- Company paid Long Term Disability Insurance
- 401(k) and Roth Retirement plan with Company Contributions
- Medical, Dental, Vision, and additional Life and STD Insurance
- Health Savings Account Plan with company contributions
- Paid time off
- Paid Sick time
- Paid Holidays
- Employee discounts
- And more!
General Summary :
The Front Office I provides the first point of contact with patients as they enter the office or via telephone. The Front Office I greets all patients, vendors, or anyone within the office or on the telephone with a warm welcome. The Front Office I is responsible for opening the office and ensuring readiness for patients consistent with Holston Medical Group’s quality practice standards, polices, procedures and customer service expectations. The Front Office I will check in patients, collect payments, check out patients, schedule follow-up appointments and balance all transactions daily. The Front Office I is responsible for providing excellent customer service skills throughout the day.
Opening Responsibilities :
Open safe, remove and distribute prescription pads, drug cabinet keys and embossers to nursesCount money in opening drawer and log amountTake the phones off the evening setting and follow-up on any messages left overnightUnlock doors for the business dayCheck-In Responsibilities
Greet patients, vendors, or anyone within the office or on the telephone with a warm welcomeData entry of patient demographics and insurance informationEnsure that patient insurance information is up-to-date and accurate / obtain current copy, as neededVerify demographic information with patientUpdate all front office forms if out-of-date to include but not limited to history form, demographics, HIPPA, financial policy, no show, communication forms, etc.Provide HIPAA information to patientProvide history form to patient if out-of-dateProvide all new patients a new registration packet (history, advance directive, medical record number) and enter in to the EMR (electronic medical record)Verify insurance eligibilityCollect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)Generate router for patientEnroll patients in follow my healthSupply patient with internet password, if requestedCheck-Out Responsibilities
Collect co-pay, generate receipt and post collected payment to the patients account (performed at check-in and / or check-out)Address any outstanding balance with patient, collect payment or make payment arrangements on past due balances, generate receipt and post collected payment to the patients accountSchedule follow-up appointmentsVerify all narcotic logs and ensure patient picking up prescription has a valid driver’s licenseGeneral Office Responsibilities
Answer incoming phone callsCreate detail specific tasks from patients for nurses and providers with preferred contact informationAnswer general billing questionsPick up documents to shred from within the officePick up documents to send to Scan from within the office, ensure properly labeled with medical record numberDistribute items from the fax machine (date stamp)Key charges as necessaryOpen and distribute mailEnsure all medical records releases are completed and a valid Photo ID is obtainedCross train in all areas of the front office when possibleMay have to fill in at other HMG offices upon request based upon the business need on an occasional basisClosing Responsibilities :
Close out bank deposit following HMG proceduresClose out credit card machines for the dayMake sure all calls are cleared from que after logging out of the phone queForward phones to the evening settingClose and lock all doorsEducation / Experience / Knowledge :
High School diploma or equivalent required1-2 years’ experience in a medical office or customer service position, preferredProven success asking for payment, making change, and balancing a cash drawerWorking knowledge of managed care and overall understanding of HMO’s and PPO’s, preferredExcellent customer service skills is a mustWe are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability."
