AG Field Service Supervisor

Holt Ag Solutions is looking for hardworking individuals to join our team. If you want of be a part of a growing company with the leading edge of advanced technology, we have a place for you. Holt AG Solution offers competitive wages, excellent benefits, and a place that values and care about their employees. We sell and service agricultural equipment. If you want to work side-by-side with others who are passionate about customer service, consider joining our team.

This position is located in ALBANY OR .

POSITION SUMMARY

Within this role of Ag Field Service Supervisor, you will be responsible for managing and growing our busy Field Service department. You will be responsible for developing staff and supporting customers. This department has a significant opportunity for growth and the right candidate will be a naturally proactive person.

Overall objective is to ensure customers are treated with urgency while maintaining Holt Ag Solution management objectives.

QUALIFICATION REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBLITIES

• Coordinate daily field service operations and assigns work according to skill level.
• Communicates the status of all work in progress with shop supervisor.
• Control operation costs including chargeable time, policy, rework and other shop expenses.
• Assign and monitor work of shop trainees for accuracy and efficiency.
• Interpret company policies to workers and enforce safety regulations.
• Provide technical support as required.
• Suggest changes in working conditions and use of equipment to increase efficiency of shop, department and work crew.
• Perform final quality inspection.
• Ensure Customer Satisfaction by maintaining accuracy and efficiency of all work, as well as identifying needed repairs prior to a machine leaving the shop.
• Monitor work in progress to meet labor hour and parts estimates.
• Must be willing to troubleshoot and assist with technical problems.
• Keep daily workload and shop scheduling system current.
• Communicate with shop supervisor to relay information necessary to develop accurate and competitive repair quotes.
• Driving may be required.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the Field Service Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employee; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk and hear. The employee is frequently required to stand. The employee is occasionally required to sit; use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

Employee will regularly work near moving mechanical parts and occasionally work in outside weather conditions and exposed to wet and/or humid conditions. The noise level in the work environment is usually loud. 

COMPENSATION

Pay Range: $50,000 - $70,000 Annually 

Pay Range dependent on Knowledge, Skill, and Ability.

WHY WORK FOR HOLT AG SOLUTIONS

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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Salary : $50,000 - $70,000