What are the responsibilities and job description for the Customer Relations Manager (CRM) position at Holt Dynamics, inc?
Job Description
Job Description
Holt Dynamics is a direct sales and customer service firm working on behalf of world-renowned telecommunications organizations. We utilize a direct approach. Due to our record-breaking numbers, our clients have given us the green light to hire an incoming entry-level class.
Holt Dynamics is looking to immediately hire self-motivated, positive, and passionate candidates to develop into Customer Relations Managers. Ideal Customer Relations Manager candidates are seeking professional growth, a great work atmosphere, and opportunity for the future. You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual abilities in Spanish are a major plus for the role but are not necessary to apply.
Responsibilities of the Customer Relations Manager :
- Handle customer inquiries and complaints directly face to face with customers
- Provide information about the products and services by our client which can change and vary depending on the campaign needs
- Troubleshoot, resolve product issues, concerns while reporting directly to the management team
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications of the Customer Relations Manager :
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