The Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. Must have a safe driving record. Must be able to pass a DOT Physical. Sign on bonus available of up to $5,000 for those qualified.
Job Summary : The Field Service Technician provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment.
Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our Waco, Texas location.
This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and / or related equipment or components, following established procedures and guidelines.
What can HOLT offer you?
A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more! There is also a Sign-On Bonus of up to $5,000 for those qualified.
Education and Experience :
- At least two years of diesel-powered heavy equipment repair experience in a field environment preferred
- MSHA certification preferred
- Air conditioning certification preferred
- Crane / Rigger certifications preferred
- High school diploma or equivalent preferred
- Graduation from a diesel technology program preferred
Additional Requirements :
Valid Driver's license requiredAbility to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving recordMust have all required mechanic hand and pneumatic tools (metric / standard)Travel required with a possibility of an overnight stayEssential Functions :
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms minor repairs and minimal troubleshooting offsite with minimal supervisionPerforms minor troubleshooting and minimal diagnoses of equipment malfunctions and failuresRemoves and installs parts, disassembles and assembles basic componentsTests, makes adjustments and verifies proper operation of all repairs and adjustmentsPrepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete jobOperates equipment and vehicles with possession of all necessary licenses and certificatesMaintains service vehicle inspection records, daily inspections and driver logs as required by the Department of TransportationAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededCompletes assigned jobs and task to meet flat rate time and re-work standardsWorks overtime as required by workload and customers' needsCompletes all assigned Technician Training Path courses and safety training in a timely and proficient mannerProjects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level TechniciansRequires regular and punctual employee attendancePerforms other duties as assignedKnowledge, Skills, and Abilities :
Knowledge of safe work procedures and practicesBasic knowledge of equipment and tools, including their designs, uses, repair, and maintenanceBasic knowledge of hydraulics, transmissions, engines, undercarriage, and electricalDemonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systemsExceptional skills in customer serviceBasic diagnostic and troubleshooting skillsPlanning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resourcesOperation and control skills of equipment or systemsEquipment selection skills to determine the kind of tools and equipment needed to do a jobAbility to communicate clearly and effectively, both verbally and in writingAbility to operate a crane and forklift, and obtain required certifications / licensesAbility to meet deadlines and work under fast-paced, time-constraining circumstancesAbility to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repairThe ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objectsPhysical Requirements :
Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently moves materials or equipment weighing up to 80 poundsConstant movement and use of limbs; this position requires good manual dexterity, coordination, and staminaAscends / descends with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders and / or equipmentBe able to maneuver safely and work underneath equipmentRoutinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect workLI-HCT
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
