What are the responsibilities and job description for the Service Manager - HOLT Truck Centers position at Holt Group Inc?
Job Summary :
The Service Manager- Truck is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals, supervising, training, and evaluating service employees to ensure that work is performed in support of the company's department goals. The individual will monitor physical requirements for work completion (facilities, tools, environmental) and communicate the same on an ongoing basis to his / her Regional Service Manager.
Essential Functions :
- Hire, develop, evaluate, and influence effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
- Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
- Select, manage, develop, and evaluate service personnel to ensure high levels of top-quality workmanship and efficiency in a repair and service shop environment
- Communicate, implement, and monitor service department policies to ensure a high level of consistency
- Monitors and controls time records, service reports, and shop maintenance activities
- Plans and assigns work, enforce policies and procedures, and recommends improvements in repair and service methods, equipment, operating procedures, and working conditions
- Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard-free shop
- Manages company expenses through warranty and damage recovery
- Maintains delivery and field service fleet
- Maintains facilities for Cat Contamination Control
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
- Performs other duties as assigned
Knowledge, Skills, and Abilities :
Education and Experience :
Supervisory Responsibilities :
Responsibilities include, but are not limited to recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Travel :
LI-HTC
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
