What are the responsibilities and job description for the Parts Counter Sales Representative - Holt Truck Centers position at HOLT Group?
Job Summary
Holt Truck Centers in Oklahoma City, OK; is seeking an on-highway truck Parts Counter Sales Representative position available at our, Oklahoma City, Oklahoma location. The hours are Mon-Fri, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.
Essential Functions
Holt Truck Centers in Oklahoma City, OK; is seeking an on-highway truck Parts Counter Sales Representative position available at our, Oklahoma City, Oklahoma location. The hours are Mon-Fri, 7:00 AM - 4:00 PM. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. Must demonstrate effective use of influencing and collaborative skills.
Essential Functions
- Model, promote, reinforce, and reward the consistent use of HOLT’s Values-Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
- Sale of CAT parts to customers over the phone, via fax, e-mail, or in person. Serves as a point of contact for parts customers.
- Complete all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction.
- Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
- Ensure that product information systems are kept current and new product information is updated.
- Assist customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis.
- Demonstrate well-organized skills.
- Demonstrate good phone and people skills.
- Must be proficient with computers. Experience with a computerized parts management system is highly desired.
- Must be capable of working in a fast-paced environment.
- Demonstrate excellent attention to detail.
- Must have excellent attendance and work performance.
- Must be self-motivated with a high commitment to completing tasks promptly.
- Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
- Performs other duties assigned.
- Minimum 2 years of customer service experience required. Parts store experience highly desired.
- Must have GED or High School diploma.
- Must have a valid drivers' license.
- Must be able to obtain forklift certification.
- This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office equipment and files, etc.
- This role frequently communicates with others, must be able to exchange accurate information in these situations.
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
- Occasionally moves materials or equipment weighing up to 10 lbs.
- This job is generally performed in a professional office environment.
- Frequently works at a fast pace with unscheduled interruptions.
