Rental Operations Supervisor

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON/PLEASANT GROVE CA.

SUMMARY

The Rental Operations Supervisor oversees the heavy rents counter and yard operations by leading and developing counter and yard teams, ensuring efficient yard organization, and managing inventory. This position collaborates closely with the Earthmoving Sales and Rental Managers to meet rental targets, drive cost efficiency, enhance customer satisfaction, and optimize fleet maintenance and repair processes in partnership with the Earthmoving service team.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, train, and develop counter and yard staff to ensure efficient and consistent operations across multiple locations.
• Collaborate with Rental Operations Manager to set performance goals and conduct regular performance reviews for team members.
• Foster a collaborative and positive work environment, encouraging teamwork and high standards.
• Oversee daily yard operations, ensuring equipment is organized, easily accessible, and in optimal condition.
• Maintain accurate inventory records, ensuring equipment availability for customer rentals.
• Monitor equipment condition and assist in coordinating maintenance and repairs including review of service invoices for accuracy
• Collaborate with Earthmoving service teams to ensure proper fleet maintenance and timely repairs.
• Identify opportunities to reduce expense while maintaining high customer service standards.
• Enforce safety policies and procedures to ensure a safe working environment for all team members.
• Develop and implement efficient processes for yard and counter operations.
• Continuously assess workflow and implement improvements to increase productivity and reduce operational delays.
• Ensure the rental process runs smoothly from start to finish, providing exceptional customer service.
• Oversee inventory and reconciliation processes, and haul expense/recovery for Earthmoving rental locations.
• Collaborate with the Rental Operations Manager in hiring and management of the rental coordinators and yard technicians.
• The employee must be able to drive.
• Other duties as assigned.

SKILLS & ABILITIES

• Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.
• Communication - Understands when to use written and/or verbal communication to be most effective. Utilizes active listening skills. Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written
• Able to edit subordinates writing for Uses appropriate verbal communication for one on one and small groups and able to present to larger groups with ease and clarity.
• Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
• Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.
• Attitude - Demonstrates a positive attitude and supports the organization's mission, vision and core values.
• Safety and Security - Observes and looks for ways to enhance safety and security procedures.
• Accurate - Ability to perform work accurately and thoroughly.
• Analytical Skills - Ability to use thinking and reasoning to solve complex problems and to assist others in problem solving.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Customer Oriented - Ability to enhance customer satisfaction through one-on-one interaction, to coaching others to developing better systems and ways within the confines or company
• Detail Oriented - Ability to pay attention to the minute details of a project or task and the
• Organized - Ability to maintain a system that allows for ease of tracking and assisting multiple people and tasks on a regular basis.
• Technical - Office Excel, Word, Powerpoint

SUPERVISORY RESPONSIBILITIES

Directly supervise the rental coordinators and yard technicians located at the Earthmoving Pleasant Grove and Stockton facilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include following organizational policies, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND/OR EXPERIENCE

Associate Degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Leadership and teamwork are critical.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand, walk, use hands and fingers, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles.  The employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

COMPENSATION

Wage Range 70,000 to 76,000 Anually.

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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