Service Coordinator/Dispatcher

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, service, and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN WEST SACRAMENTO CA.

QUALIFICATIONS AND REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

• Open and close shop work orders.
• Process mechanic labor in automated time system.
• Type quotes, memos, and letters.
• Answer Service department telephones and direct calls.
• Input and update standard job system.
• Process warranty including handling all reports.
• Research repair information for customers, mechanics, and other department employees.
• Handle all service mail including delivery and pick-up.
• Process purchase orders.
• Oversee the day-to-day operations of the Service offices for division.
• Maintain and update Service Procedure Manual and Standards of Performance.
• Maintain sell rates for individual divisions ensuring accuracy and timeliness.
• Other duties as assigned.

            EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED) and/or five years related experience or equivalent combination of education and experience.  Experience in the automotive, construction, or industrial work sector is a plus.

 SKILLS                                                                 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of this organization.
• Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio and percent.
• Ability to fulfill the essential functions in a consistent state of alertness and safe manner.
• Ability to define problems collects data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to conduct oneself in a manner that is professional and business-like at all times.
• Must have experience with computers.
• Proficient with Microsoft Office Suite (Excel, Word, Power Point) and Lotus Notes or equivalent e-mail server.

•  CERTIFICATES, LICENSES, REGISTRATIONS

• Must have a valid driver license and a clear DMV driving record.

  PHYSICAL DEMANDS

   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job the employee is regularly required to stand, walk and use hands and fingers to handle and feel objects, tools, controls and reach with hands and arms. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.

  The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  WORK

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The employee occasionally works in high or precarious places, and the noise level in the work environment is usually moderate.

COMPENSATION

Wage Range $22 to $26 Hourly

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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Salary : $22 - $26