General Manager - Idealease

Job Summary:  

The GM Idealease leads the Idealease unit, focusing on core values, ethical conduct, and strong relationships. Key duties include maximizing profitability, driving revenue growth, and expanding market share. The role involves budgeting, financial performance monitoring, and strategic pricing. The GM supports team development, conducts location visits, and collaborates with teams to boost revenue. Effective communication with senior leadership and maintaining an open-door policy are essential.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development; 4) Execute Positive Business Results

Essential Functions:

• Models, promotes, reinforces, and rewards the use of Values Based Leadership (VBL) tools, models, and processes to ensure that they are effectively and consistently put into action.
• Generates a minimum 8% Net Profit in the Full Service Lease and Rental portfolio.
• Drives Profitable Growth in accordance with growth forecasts and plans. 
• Develops and implements an annual business plan including sales forecasts, budgets and quarterly projections. 
• Develops and implements operating policies and procedures in conformance with company objectives. 
• Maintains all lease and rental facilities, vehicles, signage and any other company assets in accordance with Idealease Brand Standards. 
• Safeguards company assets by maintaining strong internal controls. 
• Reviews all company financial and operating statements and initiates corrective action for improvement in operations. 
• Promotes an atmosphere of cooperation, teamwork and good will with all employees within Idealease and the dealership. 
• Reinforces and mandates the Idealease Core Values of Expertise, Responsiveness, and Stability.
• Monitors and measures Overhead per Unit (OPU) and keep below $3,500. 
• Supervises and motivates sales personnel to secure new business. 
• Establishes an annual marketing plan and a go-to-market strategy in conformance with the annual business plan and budget. 
• Establishes a rating policy and procedure for sales personnel to utilize when proposing new Idealease business.
• Establishes goals and quotas for all sales personnel, reviewing on a regular basis. 
• Approves any new contracted business.
• Assists in lease sales production as required with key accounts. 
• Communicates regularly with large volume lease and rental customers.
• Manages customer conflicts so Account Manager does not lose standing with customer.
• Supervises and motivates the Idealease Service Manager (ISM), focusing on cost controls and customer satisfaction. Maintenance costs for FSL and Rental should be less than 20% of revenue.
• Develops a full understanding of all maintenance resources available on the Idealease Resource Center. 
• Reviews the manpower needs and scheduling with the ISM on a regular basis. 
• Monitors inventories of parts, tires, lubricants and fuel to ensure all items are accounted for correctly and within forecasted and budgeted levels.
• Monitors warranty programs and warranty recovery.
• Reviews monthly financial, income statements and reports with the Idealease Service Manager.  
• Monitors and reviews customer service levels on a continual basis with the ISM. 
• Works safely adhering to all applicable safety policies, complying with all company policies, procedures, and standards.
• Performs other duties as required.

Knowledge, Skills, and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Critical thinking skills to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. 
• Excellent oral and written communication skills and ability to present formally before both small and large groups.
• Excellent interpersonal and customer service skills.
• Strong data analytical skills.
• Excellent self-management, multi-tasking, and organizational skills.
• Ability to work with all levels of personnel within the organization and customer operations.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.
• Ability to work independently and effectively within a team in a fast-paced, high-volume environment with emphasis on accuracy, timeliness, and achievement of goals.
• Ability to listen, understand, and question information and ideas presented through spoken words and sentences as well as the unsaid messages of others.
• Advanced computer skills to include Excel, Word, PowerPoint, Sales Force, and Microsoft 365.

Education and Experience:

• Bachelor’s Degree in Business Administration or Construction Management is preferred.
• 5 or more years of directly related business management and/or operational management experience leading diverse teams and offering a broad range of product offerings.
• Experience in the construction equipment rental industry, preferred.

Supervisory Responsibilities:

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel: 

• Some travel required. 
• Valid driver’s license.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc. 
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue.
• Frequently moves materials or equipment weighing up to 30 pounds. 
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina.
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladder.
• Be able to safely maneuver and work underneath equipment.
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work.
• Safety training required; PPE required outside of office/parking lot area.

Work Environment:

• This job is generally performed in a professional office environment.
• Occasionally works outdoors and may be exposed to weather extremes conditions that include inclement weather, heat, cold, and humidity.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.