What are the responsibilities and job description for the Holtec Security International - Alarm Monitoring/Surveillance Analyst position at Holtec International?
Under direction is responsible to collect various facts, and documents, circumstances, video evidence, alarm information and other material related to a crime and place them in a logical related framework.
PHYSICAL DEMANDS AND ABILITIES:
RESPONSIBILITIES EXAMPLES OF WORK
- To virtually patrol all public spaces within viewable area for known or suspect elements of ongoing or anticipated criminal activity, other suspicious activity, quality-of-life matters, and other conditions of police interest.
- Process alarm signals quickly, accurately and professionally in stressful situations, adhering to established alarm protocol.
- Dispatch the proper authorities, verify that help is on the way and notify responsible parties.
- To communicate situational awareness and virtual patrol observations to field units.
- To evaluate activities to ensure crime prevention efforts are consistent with crime prevention plans, pre-determined patrol sector/hotspot expectations, and in response to emerging crime conditions.
- To generate virtual directed patrol computer aided dispatch (CAD) tickets for virtual directed patrol assignments. Indicating camera location and directed virtual patrol type.
- To complete tasks related to the archiving of video for investigative, evidentiary, and/or regulatory compliance purposes.
- Accurately document all responses and actions for alarms and video evidence in account records.
- Performs related work as required.
QUALIFICATIONS
- High School Diploma or GED, Associate or Bachelor degree preferred.
- 2 years experience in a call/monitoring center role.
KNOWLEDGE, SKILLS AND ABILITIES
- Experience with alarm monitoring software (MKS or Honeywell) preferred.
- Proficiency with computers and Microsoft Office suite.
- Ability to work in a high stress environment.
- Ability to communicate in writing to effectively prepare findings and create reports
PHYSICAL DEMANDS AND ABILITIES:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
- While performing the duties of this job, the associate is regularly required to talk, hear and work with computer systems.
- This role may require the ability to lift typical office related materials not to exceed fifty (50) pounds.
