Hotel Program Coordinator & Case Manager - FT - New Hope Community Center

Description

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn’t just a job, it’s a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview:

Intermediate level position that serves as primary contact and liaison for Hotel/Motel program. Provides case management for Participants using Evidenced Based and Trauma Informed methods to facilitate and motivate Participants toward positive change. Maintains a caseload of families and supports them in obtaining longer term shelter or housing options. 

Duties & Responsibilities

• Practices the Agency’s treatment model, ethics, standards of conduct and procedures.
• Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops, and cross training by observing groups and staff.
• Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.
• Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools, and sound judgment to minimize challenging or aggressive behaviors.
• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Create and maintain positive relationships with community Hotel and/or Motel providers to include timely responses and billing submission.
• Responsible for teaching, modeling, practicing, supporting, and articulating the Agency’s treatment philosophy to clients, volunteers, donors and other staff.
• Responsible for completing and documenting accurate participants intakes.
• Responsible for communicating agency procedures and expectations, including shelter expectations to clients.
• Responsible for positive and professional interactions with participants, staff, volunteers, donors, and agency partners.
• Responsible for providing and documenting referrals to other community services, appropriate for client support and care.
• Responsible for providing education, training, and coaching to participants regarding establishing and maintaining longer term shelter or housing options.
• Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Responsible for developing and monitoring, with assigned Participants, an individualized case management plan including identifying any barriers to establishment of permanent housing and methods/activities to address each barrier.
• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report
• Performs other duties related to the essential duties of the position and within the individual’s capabilities assigned by one’s Supervisor

Benefits:

Employer-Funded Benefits:

• Health, wellness, and employee assistance programs.
• Generous paid time off, including holidays and personal days.
• Employer-paid short/long-term disability and life insurance.
• Public Loan Service Forgiveness

Employee-Paid Benefits (Group Rates):

• Dental, vision, FSA, HSA.
• Voluntary life insurance
• Accident, hospital indemnity, critical illness insurance.
• College tuition rewards, identity protection, and pet insurance.

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices.

Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply.

Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed.

Qualifications

• Associate’s degree and 2 years’ case management experience required
  • Bachelor’s degree in social work or related field preferred
• 2 years’ experience working with persons with mental issue and/or trauma histories
• Lived experience in homelessness strongly preferred
• Valid and current driver’s license with good driving record
• Meet State “Good Moral Character” guidelines

Special Skills:      

• Ability to assess, interpret, and respond appropriately to verbal and non-verbal communications of youth and co-workers
• Ability to understand cause and effect relationships and the interrelatedness of one’s own behavior relative to the behavior of others
• Exceptional organizational and management skills
• Effective written and verbal communication skills
• Experience using HMIS a plus

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Salary : $22