Operations Manager - NH

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isnt just a job, its a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview:

The Operations Manager is responsible for support services provided within the Shelter Division. The departments/operational areas reporting to this position include the Community Kitchen, volunteer operations, training, community events, donations, others as assigned. This position works in partnership with the Division Director to ensure the highest possible outcomes for Homeless Participants.

Duties & Responsibilities

• Supervises Kitchen staff
• Supports new hire training and onboarding
• Supports shift scheduling
• Ensures accurate and timely submission of time sheets
• Supports Executive Director in building and managing volunteer for New Hope Community Center
• Supports the Executive Director in overseeing building billing and financial reports
• Monitors the kitchen, and other departments assigned
• Works with the Executive Director to coordinate Site tours
• Manages donations/organizing the reception and distribution of donated items
• Ensures site compliance (e.g. Monitoring for signage, distribution/available of materials, cleanliness, masks)
• Serves as site point-person for Participant Rights, Health and Safety and other committees as assigned
• Ensures all direct/indirect reports are following agency policies, site procedures, and treatment plans of clients
• Ensure direct and indirect personnel receive all necessary training
• Provides professional coaching, mentoring, and team development for direct and indirect personnel
• Conducts performance reviews for direct reports and ensures the performance review for indirect reports
• Provide 24-hour crisis on call availability to team on an as needed basis
• May be required to work shifts on an as needed basis.
• Performs other duties related to the essential duties of the position and within the individuals capabilities as assigned by ones supervisor.
• Manages Special Projects as assigned

Benefits:

Employer-Funded Benefits:

• Health, wellness, and employee assistance programs.
• Generous paid time off, including holidays and personal days.
• Employer-paid short/long-term disability and life insurance.
• Public Loan Service Forgiveness

Employee-Paid Benefits (Group Rates):

• Dental, vision, FSA, HSA.
• Voluntary life insurance
• Accident, hospital indemnity, critical illness insurance.
• College tuition rewards, identity protection, and pet insurance.

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individuals qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices.

Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply.

Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed.

• Bachelor's degree required. Degree in human services field preferred.
• Demonstrated supervisory experience
• Demonstrated experience managing complex organizational projects
• 5 years of relevant working experience
• Lived experience with issues related to Homelessness strongly preferred
• Meet State Good Moral Character guidelines.
• Valid and Current Drivers License with acceptable driving records.