Veterans Case Manager (Full-Time) - New Hope Community Center

Description

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn’t just a job, it’s a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview:

Provide case management and support through a “housing first approach” for homeless veterans using comprehensive assessment, evaluation, planning and implementation of client’s needs. 

Responsibilities:

• Knowledgeable of continuum of care and able to determine appropriateness for CM services.
• Complete initial screening and schedule appointments.
• Complete client intake and program orientation. 
• Required intake and orientation documentation and data collection forms are complete, accurate and on time.
• CM needs assessment is thorough, complete and on time.  Identifies client strengths, needs, preferences, resources, and barriers.
• Counsel clients on a daily basis regarding housing, life balance, employment and other case management concerns.
• Takes initiative in finding outside resources based on client’s needs.
• Responsible for completing a bio social assessment for clients and interpreting a trauma informed-person centered treatment plan based on individual history and needs.
• Individualized CM goals are based on assessment with respect to client input and client self-assessment.  CM plan promotes client knowledge, skills and attitudes that contribute to positive change, and identifies specific CM tasks.
• Re-assess CM plan at regular intervals or when needed by changing circumstances.
• Demonstrates a helping, therapeutic relationship.  Able to build rapport and sustain professional relationship.
• Knowledgeable of theories, techniques, research, and best-practice models.  Employs methods that have demonstrated effectiveness.
• Adapts strategies to individual characteristics of client and sets appropriate boundaries.
• Documentation is individualized, accurate, complete and on time.
• Accepts responsibility for managing case file from admission through discharge.  Ensures all paperwork is accurate, complete and on time.
• Able to determine appropriate funding source and complies with requirements for authorization and fee collection.
• Make and follow up on referrals to other professionals, agencies, community programs or other appropriate resources to meet client needs.
• Effectively advocates on behalf of client.  Provides services in the community as needed.
• Complete aftercare plan with client to ensure transition and continued support into next phase.
• Documents CM outcomes using accepted methods and instruments. Participates in data collection for program evaluation.
• Knows, understands, and abides by Agency rules, policies and procedures.
• Helps with housing searches and all tasks related to housing.
• Performs other duties related to the essential duties of the position and within the individual’s capabilities as assigned by one’s supervisor.

Benefits:

In addition to a competitive salary, we offer:

• Employer-Funded
  • Health Benefit Options
  • Wellness Benefits
  • Employee Assistance Program
  • Virtual Mental Healthcare
  • Public Loan Service Forgiveness Program (Student Loan Forgiveness)
  • Generous time off including paid holidays and personal days.
  • Employer paid short- and long-term disability & life Insurance.
  • Employee Assistance Program 

• HCS also offers employee-paid benefits at group rates:
  • Dental
  • Vision
  • Flexible Spending Account (FSA) Health Care and Dependent Care
  • Health Savings Account (HSA) Health Care and Dependent Care
  • Voluntary Life Insurance (you, your spouse, and/or child(ren)
  • Accident, Hospital Indemnity, and Critical Illness Insurance
  • College Tuition Rewards Program
  • Identity Protection
  • Pet Insurance

JOIN OUR TEAM & HELP BRING HOPE TO MICHIGAN FAMILIES!

Holy Cross Services maintains a policy of nondiscrimination regarding all employees. The Agency desires to handle all aspects of employment on the basis of merit, competence and qualification. Employment is not influenced in any manner by race, color, religion, sex, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other factor prohibited by law. The Agency makes all decisions with respect to recruiting, hiring, and/or promotions for all job classifications based on individual’s qualifications related to the requirements of the position. All other personnel matters, such as compensation, benefits, transfers, reduction in workforce, recall, training, education and social/recreation programs, are to be administered free from any illegal discriminatory practices.

Holy Cross Services further recognizes that deep systemic inequities disproportionately overrepresent children of color and children who identify as LGBTQ within the child welfare system yet underrepresent these populations within the child welfare workforce. Because we believe the people served must be centered in the work we do, applicants with lived experience in the child welfare system or homelessness, BIPOC applicants, and applicants who identify as LGBTQ are strongly encouraged to apply.

Additionally, Holy Cross Services acknowledges the studies indicating applicants of color and women applicants may be less likely than others to apply for a job without meeting 100% of the preferred qualifications. If you are passionate for this work and meet the minimum requirements, your application is welcomed.

Qualifications

• Bachelor’s degree preferred in human services field preferred or equivalent combination of education and experience. 
• Maintain valid CPR and First Aid certification.
• Meet State “Good Moral Character” guidelines.
• Valid and Current Driver’s License with acceptable driving record.

Salary : $19 - $22