What are the responsibilities and job description for the ER Registration Specialist - Per Diem Evenings position at Holy Name Medical Center?
Description
ER Registration Specialist
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
The ER Registration Specialist enters and verifies demographic and insurance information, identifies and collects patient and financial obligations, and registers or admits the patient. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections and demonstrate strong communication skills.
What You Will Do
ER Registration Specialist
Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.
A Brief Overview
The ER Registration Specialist enters and verifies demographic and insurance information, identifies and collects patient and financial obligations, and registers or admits the patient. This position is customer service driven and the individual must have the ability to effectively promote a positive patient and family experience, exhibit empathy, engage in compassionate collections and demonstrate strong communication skills.
What You Will Do
- Obtain and verify patient identity, demographic and registration information; effectively communicate the purpose for and the requirements of all patient required documents
- Collects patient financial responsibilities when applicable (e.g. copay, deductible, co- insurance, self-pay rates and any outstanding balances for HN and HN physicians
- Explains and obtains necessary signatures from patient on the appropriate releases and consent forms
- Prepares ID bracelet, verifies information prior to placing armband on the patient
- Demonstrates a thorough knowledge of registration procedures and policies
- Has understanding of computer software and printers utilized to perform daily functions
- Answers telephone and other incoming communications in a timely and customer- service oriented manner
- Must communicate with nurses/doctors when applicable in a professional manner and maintain professional at all times while on hospital grounds
- Demonstrates ability to recognize priorities and deal with them promptly
- Exhibits good organizational and time management skills which contribute to the operations efficiency
- Prioritizes/organizes work assignments and adjusts priorities based on changing situations
- Inputs patient data into computer network according to department policy and procedure. Utilizes scheduling and document management systems
- Performs duties in an independent manner with little need of direct supervision
- Performs all duties as requested by management teams
- High School Diploma or equivalent
- 1-3 years Experience with computerized data entry Required
- 1-3 years Minimum - One (1) year of experience in a customer service related field Required
- 1-3 years One (1) year of experience in a healthcare, call center, business, financial or insurance related field. Preferred
- Ability to work in a busy and demanding environment
- Must have strong understanding of EMTALA rules
- Must independently recognize and evaluate situations for the level of urgency
- Experience in providing a high level of customer service
- Strong emotional intelligence and empathy
- Excellent written and oral communication skills
- Must be detail oriented and accurate
- Ability to multi-task and prioritize tasks
- Displays an aptitude and willingness to learn new responsibilities
- Willing accepts feedback
- Flexible and innovative
- Ability to problem-solve and work independently
- Dependable and reliable in achieving goals
- Familiarity with medical terminology and abbreviations