Information Desk Concierge

Description

Holy Name is New Jersey's last remaining independent, Catholic health system, comprising a comprehensive 361-bed acute care medical center, a cancer center, medical fitness center, residential hospice, nursing school, and physician network. The system has a national reputation for providing culturally sensitive care to a diverse population, drawing patients from across the New York City region to its specialty centers and renowned doctors. Holy Name's mission to provide technologically advanced, compassionate and personalized care extends across a continuum that encompasses education, prevention, diagnosis, treatment, rehabilitation and wellness maintenance. The system is known as a high-quality, low-cost provider of extraordinary clinical care given by compassionate, highly trained physicians and staff.

A Brief Overview
Responsible for greeting and navigating patients and guests, entering the hospital via point of entry and registration areas. Provide assistance to patients checking-in for services, and expedite patient flow. Provide all visitors with passes, directions, and general information

What you will do

• Demonstrate a courteous, professional, understanding and compassionate demeanor when interacting with patients, staff, visitors, physicians and others while ensuring confidentiality.
• Greets all incoming people in a friendly manner, both in words and with a welcoming smile and provides all patient visitors with passes and accurate easy to follow directions. Validate parking passes for patients.
• Navigate and escort patient and/or visitors to their desired destination.
• Answers telephone calls with accurate information in a courteous and professional manner.
• Directs vendors and shipment deliveries to appropriate entrance for admittance, check appointment for all visiting vendors. Distribute necessary paperwork and vendor ID badges.
• Provide scrub badges for necessary personnel to OR Department.
• Maintains an updated calendar of hospital meetings and/or events to direct participants accurately.
• Identifies and communicates patient experience issues and/or concerns to appropriate hospital personnel and/or Supervisor for resolution.
• Demonstrates compliance with hospital dress code by being well groomed, wearing HNMC Identification and department uniform.
• Observes policy regarding fire and safety regulations infection control, smoking restrictions, telephone usage, breaks and performs related duties as assigned.
• Trains and provides updates to volunteers and new staff who are assigned.
• Monitor and supply inventory updates for information desk.
• Distribution of volunteer lunch/snack tickets

Education Qualifications

• High School Diploma Or equivalent experience Required

Experience Qualifications

• 4-6 years Two to four years working experience dealing with the public Required

Knowledge, Skills, and Abilities

• Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner, maintaining tact and courtesy at all times
• Must possess excellent communication skills;
• personable and professional telephone presence
• Able to handle patient confidential information with sensitivity and adhere to hospital’s HIPPA and privacy practices
• Deal well with stressful situations.
• Data entry and computer knowledge preferred.

Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.