What are the responsibilities and job description for the Medical Receptionist position at Holy Name Medical Center?
Description
Medical Receptionist
Welcome to Holy Name, a medical center where innovation is not just a goal — it's a commitment. Here, medical excellence thrives, allowing hope to reign supreme and leaving no room for fear. At our hospital, every patient is cared for with undivided attention — because healing every soul is our sole focus.
Holy Name is New Jersey's only independent Catholic health system, comprising a 361-bed acute care hospital, a renowned cancer center, a state-of-the-art fitness center, a residential hospice, a prestigious nursing school, and an extensive physician network. Healing at Holy Name goes beyond medicine and technology – it is infused with faith, conviction, compassion, and a commitment to educating the next generation of healthcare professionals through graduate medical education, a Pharmacy Residency Program, and our Institute for Simulation Learning. Our mission to provide care for the body, mind, and soul spans education, prevention, diagnosis, treatment, rehabilitation, and overall wellness. This is at the core of who we are and what we do, and we've done it this way across generations, every single day, for nearly 100 years. Every innovation, medical breakthrough, and groundbreaking treatment is powered by some of the best minds in medicine, ensuring nothing is left on the table or the road to recovery.
A Brief Overview
Functions as a member of the Practice team working in both Front and Back Office Clerical and Clinical services
What you will do
- Answers phone, schedules patient appointments in strict adherence to physician schedule, keeps abreast of physician’s overall routine schedule in order to contact physician with messages when he / she is not in the office. Assures that all messages are communicated accurately
- Greets patients in a friendly and professional manner
- Obtains completed registration forms for each new patient
- Updates demographic profile at each patient visit
- Collects payment for services rendered at the time of appointment and for any past due balances
- Processes requests for patient medical records and / or patient information during office sessions (i.e., patient records, diagnostic test results, other healthcare facilities)
- Reschedules patient appointments as needed (i.e., physician unavailable, delay in appointment schedule, cancellation of physician session)
- Activate and deactivate phone service at the beginning and end of clinic session
- Responsible for reviewing the physician on-call schedule with the phone service at the end of clinical hours (i.e., Monday - Friday and weekend hours)
- Responsible for delivery of messages to staff throughout the day
- Review and / or update patient insurance information
- For managed care patients, follows established protocols for necessary authorizations from the patient for scheduled office visit
- Depending on the practice, may obtain pre-authorization for various procedures ordered by the physician for individual patients, schedules the patient for the service
- Distributes correspondence and patient information from patient medical records in accordance with established policies. Photocopies and processes forms
- Opens, date stamps and distributes mail. Pulls medical record for all diagnostic test results and consults received, attaches mail to the chart for physician review. Performs follow-up required by physician when chart is returned
- May be requested to substitute for other office personnel as trained
- Adheres to Compliance Plan
- Any other assigned duties by physician or manager
Education Qualifications
Experience Qualifications
Knowledge, Skills, and Abilities
Holy Name is a mission-driven facility whose quality standards and philosophy are rooted in the principles of its founders, the Sisters of St. Joseph of Peace. Those principles are exercised daily by the Medical Center's dedicated and talented team of physicians, nurses, allied health employees, and a wide variety of non-clinical administrative and operational staff members. Holy Name is an Equal Opportunity Employer.
