What are the responsibilities and job description for the Short Term Rental Property Manager - Operations position at Home Base?
About the Role:
We are seeking a highly organized Short-Term Rental (STR) Operations Manager to oversee the daily operations of our short-term rental properties. This role will be responsible for managing cleaning teams, coordinating maintenance, and serving as the primary point of contact for property owners. The ideal candidate is detail-oriented, proactive, and experienced in hospitality or property management. This role is 1099 and requires the use of personal technology and vehicle.
Key Responsibilities:
1. Cleaning & Housekeeping Management
- Oversee and schedule cleaning crews to ensure timely turnovers.
- Perform quality control checks to maintain high cleanliness standards.
- Manage inventory of cleaning supplies and guest essentials.
- Implement and improve cleaning checklists and procedures.
2. Maintenance & Property Upkeep
- Coordinate routine and emergency maintenance with contractors and vendors.
- Conduct regular property inspections to identify issues before they escalate.
- Maintain a log of repairs, replacements, and scheduled maintenance tasks.
- Ensure all appliances, HVAC, plumbing, and amenities are in working condition.
3. Owner Communication & Reporting
- Act as the primary liaison between property owners and the operations team.
- Provide regular updates on property performance, guest feedback, and maintenance.
- Address owner concerns promptly and professionally.
- Advise owners on potential property improvements and cost-effective solutions.
4. Guest Experience Support
- Ensure properties are guest-ready with a seamless check-in/out process.
- Address guest issues related to cleanliness or maintenance when needed.
- Work with customer support to maintain high guest satisfaction ratings.
5. Process Optimization & Technology Use
- Utilize property management software (e.g., Guesty, Breezeway etc) to manage operations.
- Develop and refine SOPs for cleaning, maintenance, and owner updates.
- Implement automation tools for efficiency and scheduling.
Qualifications & Skills:
- Experience: 2 years in STR management, hospitality, or property management.
- Tech-Savvy: Comfortable using STR platforms, scheduling software, and communication tools.
- Strong Communication: Ability to interact professionally with owners, cleaners, and vendors.
- Problem-Solving Skills: Proactive in addressing issues before they become major problems.
- Attention to Detail: High standards for cleanliness, maintenance, and guest experience.
- Leadership & Organization: Experience managing teams and coordinating multiple properties is a plus.
Benefits & Perks:
- Competitive salary performance-based bonuses.
- Flexible work schedule
- Growth opportunities in a fast-growing STR business.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $45,000
