What are the responsibilities and job description for the Part-Time Member Services Representative position at Home Builders Association of Billings?
The Member Services Representative plays a vital role in supporting the organization's membership base, coordinating event logistics, and assisting with administrative operations. This position assists the Executive Director and serves as a point of contact for members, ensuring their needs are met with professionalism and efficiency. By fostering strong relationships and providing exceptional customer service, the Member Services Representative contributes to member satisfaction and retention. Additionally, they play a key role in organizing and ensuring the success of HBA events, assisting the Executive Officer with logistical and operational aspects of each event. This role also involves maintaining accurate records that support the seamless functioning of the organization, and collaborating with members and committees to achieve the organization's goals. The Member Services Representative is an essential team player who helps ensure the smooth execution of day-to-day operations while upholding the organization's mission and values.
· DATABASE MANAGEMENT: Assist in maintaining and updating member databases, including MemberVault, Mailchimp, EZ Text, and other internal database platforms.
· COMMUNICATIONS: Assists preparing and sending physical and electronic communications to membership and the general public via mail, social media, email, etc., including the HBA weekly e-News and quarterly newsletter. Promotes association events and activities via email and social media. Maintains the association's social media presence. Assists in coordinating ongoing task force and committee meetings.
· EVENT COORDINATION ASSIST: Works with the Executive Officer to assist with planning and marketing the association. Attend major HBA fundraisers and events. Assist with logistical details for events, including committee meetings and communication, vendor coordination, setup, and tear-down activities. Assist with record-keeping, event follow-up, and post-event financial reconciliation.
· ADMINSITRATIVE & OPERATIONAL SUPPORT: Assist with the day-to-day office tasks, including scheduling, answering member inquiries, and maintaining supplies. Provide support for vendor coordination and office technology maintenance. Prepare reports, presentations, and other materials for internal and external use.
· Other Tasks and duties as assigned.
HBA office hours of operation are Monday through Friday, 8:00am - 4:30pm. The Member Services Position consists of three 8-hour days per week, or equivalent. Additional hours may be required to assist with major events and fundraisers.
Compensation is hourly and commensurate with experience.
Please apply via the link below to upload your resume and compensation requirements.
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 24 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $22