What are the responsibilities and job description for the Scheduler Coordinator position at Home Care Assistance Agency?
About us
Home Care Assistance Agency is leading local home health agency in Woodbridge, VA. Offering End of year Bonus for qualified professional candidate that can add value to our team. We are customer-centric, rewarding, supportive and our goal is to provides non-medical in-home personal care services for senior adults and children with developmental delay. Our caring professionals staff are carefully screened, and trained, to maintain our client's independence at home while promoting their overall well-being and quality of life.
We are seeking a full-time bilingual English/Spanish Home Care Scheduler Coordinator for our non-medical personal care in-home service provider agency exclusively for Medicaid recipient clients, located in Woodbridge, VA. As a Scheduler Coordinator, you will be responsible for matching clients with the appropriate Home Health Aides in a timely and efficient manner, providing guidance and assistance to the aides regarding agency policies, procedures, and expectations, and performing on-call duties.
Responsibilities:
- Serve as a liaison between clients, caregivers, and managers.
- Supervise caregivers schedule regularly.
- Schedule shifts and hours by matching caregiver qualifications and availability to clients’ needs.
- Communicate new assignments and/or schedule changes to caregivers and clients.
- Answer phone calls from prospective clients inquiring about services and route them to the proper person.
- Participate in on-call rotation as assigned.
- Contact clients and caregivers for follow-up on service delivery and determine satisfaction with services.
- Provide day-to-day office assistance.
- Assist in the hiring, training, and management of new caregivers.
- Perform any other office duties as needed.
Qualifications:
- Bilingual English/Spanish is required.
- Previous experience as a Home Care Scheduler or in a similar position is preferred.
- A minimum of 2 years in the senior Care industry or related fields is required.
- An Associate's degree.
- Attention to detail, along with excellent organizational, verbal, and written communication skills.
- Exceptional customer service and problem-solving skills.
- Ability to multi-task, work under pressure with changing priorities and short deadlines.
- Excellent computer skills, comfortable with Microsoft Office and other computer programs.
- Ability to remain composed and professional under pressure.
Job Type: Full-time
Pay: $19.00 - $19.95 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $20