What are the responsibilities and job description for the IT Support Technician - Days Off : Wednesday & Thursday position at Home Chef?
Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.
In 2023, Home Chef introduced a new brand, Tempo ! Tempo features a rotating selection of ready-to-heat meals delivered directly to your door. These meals are better-for-you versions of familiar favorites, designed to save you time and reduce stress while maintaining a healthy lifestyle. Our Tempo menu includes options that are protein-packed, fiber-rich, calorie and carb conscious, keto-friendly, and dietitian-approved.
Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We're eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef's offerings.
Working hours are from 8 : 30 AM to 5 : 00 PM with designated days off on Wednesday and Thursday.
The IT Support Technician plays a vital role in our organization and plant operations, ensuring the reliability and functionality of all on-site software and hardware, including computers, tablets, handheld devices, and printers across both office and industrial environments. This role demands a blend of proactive and reactive problem-solving to maintain seamless technology operations. You will work closely with the Network Manager to support a highly available network that is essential for plant operations. As the sole technical presence within a distribution center, this position requires a strong technical skillset and the ability to work independently to resolve issues efficiently.
Detailed Responsibilities
Internal support
- Diagnose and resolve hardware, software, and network issues across computers, tablets, handheld devices, and printers in both office and industrial environments.
- Provide proactive and reactive troubleshooting to ensure minimal downtime and uninterrupted plant operations.
- Serve as the primary IT support contact within the distribution center, addressing technical issues efficiently.
- Maintain and update plant hardware, software configurations, and system settings as needed.
- Install, configure, and support operating systems, business applications, and specialized industrial software.
- Ensure 100% operational uptime for plant IT hardware, including desktops, laptops, scanners, industrial printers, and mobile devices.
- Manage the check-in / check-out process for handheld devices and ensure proper tracking and maintenance.
- Oversee hardware procurement, replacements, and upgrades, collaborating with vendors when necessary.
- Perform routine hardware maintenance and software updates to improve system performance.
IT Infrastructure
IT Administration
IT Infrastructure Support
Travel - up to 5% as needed
Qualifications
The requirements listed below are representative of the knowledge, skill, and / or ability needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.
More About Us
Perks and Benefits
How We Work Together
We are humble team players.
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.
We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking.
We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.
Be at Home at Home Chef
We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you'll be able to bring your whole self to an inclusive and enjoyable workplace.
We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged / sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at hr@homechef.com
To view the California Applicant Notice click here
Salary : $30
