What are the responsibilities and job description for the Field Manager for Home Clean Heroes position at Home Clean Heroes of North Delaware?
Benefits:
- Bonus based on performance
- Company car
- Free uniforms
- Paid time off
- Profit sharing
- Training & development
- Free food & snacks
Field Manager/ Supervisor, Home Clean Heroes
About Home Clean Heroes
Home Clean Heroes is an established residential cleaning company dedicated to providing a safe and reliable work environment for all of its employees. This person will manage the day-to-day operation of Home Clean Heroes of North Delaware and is responsible for providing top-notch cleaning services and positive customer experiences for each of our valued clients in the Wilmington area.
Field Manager/ Supervisor, Home Clean Heroes Local Operations
The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.
The position reports to the owner and operates out of our local office. This is a full-time position and is a hourly position.
Responsibilities:
Field Manager/ Supervisor, Home Clean Heroes Local Operations
The Field Manager / Supervisor must be an experienced service professional with the ability to support all Home Clean Heroes teams through coaching, work, or schedule guidance and problem-solving. The Field Manager/ Supervisor will be an active part of a cleaning team but will split time as directed by the Owner to accomplish some of the tasks listed below. He or she must be reliable, well-organized, and customer service-oriented, with good communication and technical skills.
The position reports to the owner and operates out of our local office. This is a full-time position and is a hourly position.
Responsibilities:
- Conduct in-home estimates for prospective prospects to establish solid customer relationships and maximize close rates.
- Provide excellent customer service to existing and new customers.
- Manage customer work orders, invoicing and payment processing via business management software.
- Manage cleaning specialists, office staff, service schedules, and vehicle routing for a business including modifying cleaning routes and staffing schedules on a daily basis as needed.
- Provide coaching and training or other assistance to other team members as directed by Owner
- Perform quality assurance inspections as directed
- Perform chemical and equipment inventory and provide Owner with order requests
- Mix cleaning solutions as needed
- Repair equipment (vacuums) as needed, or recommend replacement to Manager or Owner
- Basic vehicle maintenance (filling fluids, changing tires, jump-starting vehicles when necessary)
- Occasionally serve as Lead Cleaning Specialist on an active team when necessary
- Grassroot Marketing (i.e., placing door hangers, yard signs, etc.)
- Limited office or other duties as assigned (i.e., laundry management, call center relations)
Requirements:
- Excellent customer service and communication skills.
- Computer savvy with strong software user skills.
- Positive can-do attitude and strong leadership skills.
- Highly organized with strong attention to detail.
- Experience coordinating and managing teams of employees and office staff.
- Sales-focused individual with experience preferred.
- Route-based service business experience preferred but not necessary.
Salary : $18 - $24