What are the responsibilities and job description for the Product Support Specialist position at Home Depot Management Company, LLC?
Position Purpose :
A Product Support specialist / Inventory specialist participates in all the activities in our organization related to asset management lifecycle, order fulfillment, purchase ordering receiving, warehousing, and deploying IT equipment to the enterprise.
Duties and Responsibilities :
Fulfill orders to retail, non-retail and corporate locations
Receive assets from manufacturers and repair vendors
Allocate assets into appropriate inventories
Contribute inputs in process improvements
Cross-train new associates
Performs scheduled inventory counts and report the results
Performs periodic quality control of devices received
Provides shipping information to internal / external teams, stores, logistics sites and corporate users
Operates reach trucks and electric pallet jacks
Ensure accuracy in all warehouse activities
Environment
Fast paced working environment
Warehouse could be noisy at times
No-climate control
Direct Manager / Direct Reports :
Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager.
Travel Requirements :
Typically requires overnight travel less than 10% of the time.
Physical Requirements :
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions :
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications :
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Must be legally permitted to work in the United States
Preferred Qualifications :
2 year experience with IBM Control Desk or other inventory management tool
Be able to operate lift rucks
Knowledge of Microsoft application such as Excel and PowerPoint
2 year experience with inventory control procedures
2 year experience with asset tracking tools and procedures
Be able to work on a warehouse environment
Standing on their feet for more than 3 hours is required
Be able to lift 30 LBS
Minimum Education :
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and / or GED.
Preferred Education :
No additional education
Minimum Years of Work Experience :
Preferred Years of Work Experience :
No additional years of experience
Minimum Leadership Experience :
None
Preferred Leadership Experience :
None
Certifications :
None
Competencies :
Being Resilient : Rebounding from setbacks and adversity when facing difficult situations
Collaborates : Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique
needs of different audiences
Customer Focus : Building strong customer relationships and delivering customer-centric solutions
Decision Quality : Making good and timely decisions that keep the organization moving forward
Interpersonal Savvy : Relating openly and comfortably with diverse groups of people
Manages Conflict : Handling conflict situations effectively, with a minimum of noise
Nimble Learning : Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
Resourcefulness : Securing and deploying resources effectively and efficiently
Situational Adaptability : Adapting approach and demeanor in real time to match the shifting demands of different situations
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