Purchasing Agent

POSITION PURPOSE

The Home Depot Equipment Services provides commercial and industrial equipment repairs and preventive maintenance services in The Home Depot stores and other facilities across the U.S. and Canada.

The Purchasing Agent assures that the business has the necessary inventory to enable HD Equipment Services to meet service and maintenance commitments to our customers. In conjunction with management, this role is expected to provide timely ordering, tracking, and processing of quality parts for HDES customers by maintaining appropriate inventory levels while reducing cost per transaction.

80% Parts Purchasing, Vendor, and Inventory Management: Procure parts from assigned vendors ensuring accuracy in descriptions, pricing and delivery. Follow up and update all open orders until receipt. Build strong relationships with suppliers fostering collaboration. Address performance concerns, identify patterns and recurring issues. Provide valuable feedback to improve processes and prevent future escalations. Assess performance through regular vendor reviews and check-ins. Address and resolve parts related issues including availability and discrepancies. Establish and maintain effective communication with vendors to manage order status and resolve supply chain issues. Effectively manage conflicts and clearly communicate understanding of issues and potential resolution. Monitor parts inventory levels and collaborate with suppliers and internal teams to ensure accurate stock levels and timely replenishment. Conduct periodic reviews of slow-moving inventory and update min/max levels as appropriate.

20% Cross Functional Collaboration and Customer Service: Develop and maintain professional working relationships with coworkers, supervisors, vendors, customers and technicians. Communicate effectively with technicians and customers to coordinate the delivery and return of parts. Assist with troubleshooting calls that require additional assistance from parts. Partner with accounting and the warehouse team to resolve discrepancies or invoicing issues.

Direct Manager/Direct Reports:

• Reports to Parts Supervisor.
• This position has no direct reports.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent in a comfortable position and there is a frequent opportunity to move about. On some occasions there may be a need to move or lift light articles

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

• Strong customer service experience
• Ability to partner effectively with internal and external customers and service providers
• Strong skills in Enterprise Resource Planning (ERP) systems and other applications
• Problem solving ability, including ability to quickly determine solution
• Good listening and organization skills, and multitasking abilities
• Has a sense of urgency and is able to enlist support
• Proficient in: Microsoft Office Suite including Excel, PowerPoint, and Word
• Excellent written and verbal communication skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of an associate's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• 3

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Customer Focus

• Tech Savvy
• Manages Complexity
• Decision Quality
• Action Oriented
• Plans and Aligns
• Ensures Accountability
• Communicates Effectively
• Manages Ambiguity
• Collaborates
• Business Insights
• Demonstrates Self- Awareness
• Being Resilient
• Instills Trust
• Values Differences
• Resourcefulness