What are the responsibilities and job description for the Delivery Management Coordinator position at HOME DEPOT U.S.A., INC.?
Key Objectives:
This position is responsible for planning and executing logistics operations that ensure efficient delivery of rental assets to customers. Key objectives include:
1. Collaboration:
* Partner with various stakeholders, including Stores, Rental Sales Representatives, and Delivery Drivers, to achieve desired outcomes and maintain accountability for service failures.
* Collaborate with the Contact Center on prospective rentals, complete daily pick-up confirmation calls, and assist sales teams with inquiries, appointments, equipment availability, and other opportunities.
2. Compliance, Safety & Training:
* Promote overall safety and perform all work in accordance with proper safety practices.
* Maintain regulatory compliance and adhere to DOT driving standards.
3. Dispute Resolution:
* Analyze solutions and make recommendations to stores or other business partners to resolve disputes with customers.
4. Routing, Planning, and Problem Solving:
* Plan driver routes to meet customer needs while maximizing efficiency and achieving on-time delivery rates of 90% or better.
* Work with Technicians to ensure equipment is rental-ready and preloaded, adjust routes to address delivery challenges, and make recommendations for process changes aligning with business goals.
This position is responsible for planning and executing logistics operations that ensure efficient delivery of rental assets to customers. Key objectives include:
1. Collaboration:
* Partner with various stakeholders, including Stores, Rental Sales Representatives, and Delivery Drivers, to achieve desired outcomes and maintain accountability for service failures.
* Collaborate with the Contact Center on prospective rentals, complete daily pick-up confirmation calls, and assist sales teams with inquiries, appointments, equipment availability, and other opportunities.
2. Compliance, Safety & Training:
* Promote overall safety and perform all work in accordance with proper safety practices.
* Maintain regulatory compliance and adhere to DOT driving standards.
3. Dispute Resolution:
* Analyze solutions and make recommendations to stores or other business partners to resolve disputes with customers.
4. Routing, Planning, and Problem Solving:
* Plan driver routes to meet customer needs while maximizing efficiency and achieving on-time delivery rates of 90% or better.
* Work with Technicians to ensure equipment is rental-ready and preloaded, adjust routes to address delivery challenges, and make recommendations for process changes aligning with business goals.
