What are the responsibilities and job description for the Sales Design Consultant - Blinds.com position at HOME DEPOT U.S.A., INC.?
Position Purpose :
We're looking for only the best people in sales to join our team here at Global Custom Commerce, a Home Depot Company.
We need sales people who ensure they're experts in all the products they sell, who are passionate about exceeding their sales goals by providing amazing experiences for all their clients to build their repeat and referral business, and who sell by first building strong relationships and understanding their clients' needs, then lending their product and design expertise to help customers complete their projects and achieve their dreams.
Our Sales Design Consultants (DCs) work in an inbound, phone-based, consultative sales environment selling complex configurable window covering products to all types of customers looking to buy blinds, shades, and shutters as an investment in their homes. Window covering, or general design experience is a plus, but not required. Being a high-end, customer-focused, consultative sales individual with experience following up with numerous prospects and providing the best customer experiences is required.
Our most successful Design Consultants see their job as their own business within our company, achieving success using their own individual tools and talents. Is this you? If so, let's talk!
Key Responsibilities :
- 10% Utilize product walls and sample books to improve product knowledge each day. Excellent product knowledge allows our customers more options and solutions resulting in higher sales, repeat business and referrals
- 80% Respond to customer needs, answer questions, provide consultative advice and guide customer to the best product; Utilize Salesforce and technology systems to maintain detailed notes and communicate with customers via phone or email throughout sales process; Maintain a customer pipeline, send samples, manage carts and email quotes; Maintain a high closing ratio by utilizing consultative selling techniques and apply coaching and development behaviors to close customer business
- 10% Participate in daily, weekly and monthly development sessions. Participate in weekly and monthly team all-hands and celebratory meetings
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