HOA Community Association Manager

Job Summary:

Home Encounter HECM, LLC. is a national, integrated platform dedicated to delivering top-tier Homeowners Association property management services to Homeowners across the single-family and multi-family Homeowner Association markets. Our mission is to ensure consistent, proactive, and transparent Association management. Through our strategic partnerships, we merge local expertise with the extensive resources of a larger organization. Home Encounter HECM, LLC. emphasizes professionalism, effective communication, and ongoing education for ourselves and our clients. Upholding the highest standards of integrity and transparency, we prioritize ethical dealings with the Board of Directors, residents, vendors, and each other. Our dynamic team thrives in a supportive and enjoyable work environment, characterized by mutual respect and consideration. We offer competitive compensation and comprehensive benefits, believing that contented employees deliver superior service to our clients and customers. WE ARE LOOKING FOR YOU!

The HOA Community Association Manager is responsible for overseeing the daily operations and management of a homeowner’s association (HOA) community. The HOA Community Association Manager role involves ensuring the community runs smoothly, maintaining common areas, enforcing rules and regulations, managing finances, and fostering positive relationships with homeowners and vendors. The HOA Community Association Manager position requires strong organizational, communication, and problem-solving skills to effectively address the needs and concerns of community members while upholding the standards and policies of the HOA.

Job Duties:

• Manage day-to-day operations of the HOA community to ensure efficient functioning.
• Supervise hiring and management of employees; oversee vendor staffing to meet community standards.
• Oversee the maintenance of common areas, facilities, and amenities to uphold community standards.
• Coordinate and attend board meetings, annual gatherings, and community events to promote homeowner engagement.
• Adherence to all local, state, and federal regulatory requirements for HOA.
• Maintain accurate records of HOA activities to ensure transparency and accountability.
• Manage and operate within the annual budget in collaboration with the Home River Group and the HOA board.
• Ensure timely collection of dues and assessments, managing invoices and bills to support financial stability.
• Prepare comprehensive financial reports for board review and approval.
• Monitor financial performance and recommend adjustments to maintain fiscal health.
• Enforce compliance with community rules, regulations, and bylaws in a fair and consistent manner.
• Collaborate with legal counsel to address compliance issues and interpret governing documents.
• Process architectural change requests and ensure adherence to design guidelines to maintain community aesthetics.
• Maintain meticulous records of violations, correspondence, and resolutions related to governance.
• Manage vendor relationships by soliciting bids, overseeing contracts, and ensuring quality service delivery.
• Negotiate contracts with contractors and resolve any service-related issues to maintain positive relationships.
• Function as the primary contact for homeowner concerns and inquiries, providing prompt and effective resolutions.
• Promote communication and collaboration among residents to enhance community cohesion.
• Mediate disputes and facilitate resolutions to maintain harmony within the community.
• The LCAM is on-call 24-Hours per day, 7 days a week for emergencies.

Experience:

• High School Diploma Required
• (Community Association Manager License) License required. License per Florida Statues 468
• One to three years of Community Association Management (Licensed) experience or related business experience preferred.
• Proven experience in community management, property management, or related fields.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication and interpersonal skills to engage with homeowners, board members, and external stakeholders.
• Proficiency in fiscal management, budget development, and reporting.
• Knowledge of HOA regulations, compliance issues, and governance procedures.
• Ability to manage conflict resolution and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office Suite and property management software is advantageous.
• Commitment to upholding ethical standards and promoting a positive community environment

Physical Conditions:

• Ability to sit, walk, and stand for extended periods.
• Capability to lift and carry up to ten pounds.

Work Conditions:

• This role primarily operates in an office environment but requires frequent visits to the community and attendance of meetings and events.
• Flexible hours may be necessary to accommodate community needs, including evenings and weekends.
• Exposure to weather conditions such as heat, cold or rain while working outdoors.
• Travel within the community and occasional off-site meetings with vendors or contractors is required.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Application Question(s):

• Please provide your Community Association Manager License Number.
• The role requires, per state statues 468: Community Association Manager License. Do you have a valid Community Association Manager License?

Experience:

• Licensed Community Association Management: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Orlando, FL 32811 (Required)

Work Location: In person

Salary : $55,000 - $70,000