What are the responsibilities and job description for the Office Clerk - Helena position at HOME EXPRESS DELIVERY SERVICE LLC?
Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will be detail-oriented, organized, and passionate about delivering excellent customer experiences.
Key Responsibilities:
- Provide customers with accurate information regarding their orders, delivery status, and product details.
- Answer phone calls and respond to emails promptly, addressing customer questions, concerns, and requests.
- Ensure customers are satisfied with their delivery and installation services through follow-up communications.
- Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
- Monitor and track delivery schedules to provide customers with real-time updates.
- Maintain expert knowledge of Temco Logistics’ products and services to support customer inquiries effectively.
- Track office supply inventory and place orders as needed to ensure smooth office operations.
- Prepare and submit timely reports, presentations, and proposals assigned.
- Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.
Qualifications:
- High school diploma or equivalent.
- Minimum of 2 years of experience in customer service or office administrative tasks.
- Outstanding communication and interpersonal skills to build and maintain positive customer relationships.
- Strong problem-solving abilities and attention to detail to address customer inquiries accurately and efficiently.
- Excellent organizational skills to manage multiple tasks and priorities effectively.
- Proficiency in MS Office Suite and familiarity with office management software (ERP systems preferred).
- Knowledge of Temco Logistics’ delivery and installation services or a related logistics environment is a plus.
- Ability to adapt to a fast-paced, customer-driven environment.
