Service Desk Analyst

About Home Genius Exteriors

Home Genius Exteriors is one of the fastest-growing and most respected home improvement companies in the country. Why? Because we treat every job like it’s our first chance to impress a lifelong customer, and that mindset is key to our values. We’re always looking for talented individuals to join our team, people who want to learn and take pride in the quality of their work.

Our personable culture mixed with a heavy dose of training and development makes for an energetic, fun environment that encourages personal growth. HGE isn’t just a home remodeling company – we’re creating tomorrow’s business leaders.

Our commitment to innovation, customer satisfaction, and operational excellence drives our business forward. We are looking for a Service Desk Analyst to join our IT team and provide exceptional technical support to our employees.

Position Summary

As a Service Desk Analyst, you will be responsible for providing first-line support for IT-related issues across the organization. Your role will include troubleshooting and administering hardware and software requests, incidents, and problems, assisting users with applications, and ensuring timely resolution of technical concerns. You will also contribute to the efficiency of IT operations by maintaining documentation, escalating complex issues, and working closely with other IT teams.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve break-fix incidents, including desktops, laptops, printers, peripherals, and mobile devices.
• Assist with application support, including access, configuration, and troubleshooting.
• Manage user accounts, permissions, and access within the Home Genius environment.
• Document issues, solutions, and troubleshooting steps in the service management system.
• Escalate unresolved incidents to appropriate team members while ensuring follow-up and resolution.
• Support IT service desk processes, including ticket management, password resets, and system monitoring.
• Provide guidance and training to end users on best practices for utilizing technology.
• Assist in IT asset management, including tracking hardware and software inventory.
• Participate in continuous improvement initiatives to enhance service desk efficiency.

Qualifications & Skills

• 1-3 years of experience in an IT service desk or technical support role.
• Strong troubleshooting skills in Windows and Mac operating systems.
• Familiarity with Microsoft Office 365, remote desktop tools, and IT ticketing systems.
• Experience with Active Directory, user account management, and basic networking concepts.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• IT certifications (e.g., CompTIA A , ITIL Foundation, Microsoft certifications) are a plus.

Why Join Home Genius Exteriors?

• Opportunities for career growth and professional development.
• A dynamic work environment with a collaborative and supportive team.
• The chance to contribute to the success of a growing company dedicated to excellence both internally and externally in the community!

If you are a proactive, passionate, customer-focused IT professional looking to make a difference, we encourage you to apply and become a part of Home Genius Exteriors' success story and what we call #OneOfUs!