Operations Assistant

Home Healthsmith is a Rhode Island based, family-owned company that seeks to improve people’s lives. Home Healthsmith has provided exceptional service to families in RI, MA, and CT with a personal touch for over 40 years.

Our culture is based on our shared core values - always providing outstanding customer service, being growth-oriented, being a great team player and being humbly confident. Always providing customer service is having a pleasant attitude, valuing the customers’ time and being responsive in a timely manner. Being growth-oriented means to be hungry for achievement, embraces challenges, open to feedback and accepts flaws and mistakes as opportunities. Being a great team player is keeping your commitments, communicating with the team, and having a positive mental attitude. Being humbly confident is accepting gifts and talents of others, treating others with respect and welcoming feedback.

We hire, fire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of our team.

We are looking for an enthusiastic Operations Assistant who plays an integral role for the company and provides support to ensure the efficient operation of the office. You will be part of a team with many opportunities to work with and tap into the knowledge of others on a regular basis. You will be working for a company that believes in treating people with respect and consideration, in showing up on time, finishing what we started, saying please and thank you and is committed to helping people.

Operations Assistant Responsibilities

·       Greets all walk-in traffic and answers and directs all phone calls.

·       Maintains existing customer client base through cloud-based, on-line system.

·       Manages all calls relating to service and maintenance and schedule and dispatch field technicians to meet customer requests.

·       Obtains quotes from suppliers, and work with accounting on estimates and ordering parts.

·       Manages the technician schedule and provides administrative support to the field technicians.  

·       Reviews of all work orders to flag errors, provide follow up to customers, provide invoicing detail to accounting and add job photos to database.

·       Places all orders for office and field stock and accepts deliveries.

·       Provides support to the Operations Manager, Project Manager and Accounting department.

Skills and Qualifications:

·       Previous experience in a service-related office.

·       2-3 years of scheduling experience in a service-related industry.

·       Proficiency in MS Office Suite, Excel, and Google Sheets.

·       Strong critical thinking capabilities to solve problems as they arise.

·       Excellent time management skills and ability to work independently and on multiple tasks.

·       Strong attention to detail.

·       Excellent written and verbal communication skills.

·       Strong organizational and planning skills.

·       Positive attitude and willingness to learn and contribute.

·       Possess excellent people skills.

·       Must possess the strong core values of the company such as always providing outstanding customer service, be growth oriented, be a great team player and be humbly confident.

·       Must possess a sense of urgency with ability to work effectively in a potentially high stress environment.

Compensation

You will be classified as a non-exempt employee, paid on a bi-weekly basis. Salary is between $48K - $52K, depending on experience.

Benefits:

·      Two (2) weeks of paid time off annually after ninety (90) days which are accrued beginning on your date of hire.

·      Ten (10) paid holidays and additional paid days at the company’s discretion. 

·      Floating holiday for birthday after 90 days.

·      Eligible for the 401K Plan immediately upon hire. 

·      Eligible for health insurance for which Home Healthsmith pays 50% towards employee costs only immediately upon hire.

·      Eligible for dental and vision insurance at 100% cost to employees immediately upon hire. 

·      Monthly stipend towards technology expense.

·      Eligible to participate in a companywide bonus plan which is a pool of 20% of profits at end of fiscal year.