What are the responsibilities and job description for the Home Health Marketing/Office Staff position at Home Helpers Home Care?
Job Description
Overview: We are seeking a detail-oriented and organized Outside Sales Home Health Marketing Specialist to join our team. In this role, you will represent our company to clients and leads, as well as provide support to ensure efficient office operations. The ideal candidate will possess strong marketing knowledge of home health, excellent customer service skills, and proficiency in managing various office functions.
Responsibilities:
- Build and maintain strong relationships with clients through regular communication and excellent customer service.
- Develop and implement effective marketing strategies to promote our company and services.
- Adhere to the company Mission and Values.
- Manage calendars, schedule appointments, and coordinate meetings with clients.
- Assist with general office duties, including answering phone calls, taking messages, and responding to emails.
- Maintain and organize office files, both physical and electronic.
- Demonstrate patient concern by consistently asking clients how they are doing.
- Make follow-up calls with clients regularly.
- Verify or obtain alternate contact information, client addresses, and any specific instructions for visits.
- Make satisfaction/survey calls to clients regularly.
- Contact clients to set appointments, describe our services, share expectations, and welcome them.
Skills:
- Strong organizational skills with the ability to prioritize tasks effectively.
- Previous experience in home health marketing is preferred.
- Excellent customer service skills with a friendly demeanor.
- Bilingual in Spanish is a plus, enhancing communication with diverse clientele.
- Professional appearance and behavior, with a service-oriented attitude.
- Ability to protect client confidentiality in all aspects of work.
- Excellent written and verbal communication skills.
- Must be a team player.
- Excellent customer service and telephone skills.
Requirements:
- Strong experience working in an office environment.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Ability to multitask and prioritize tasks effectively.
- Ability to pass a Care Provider Background Screening, including a fingerprint-based background check (Level 2).
- Preferred experience working with ClearCare.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Preferred experience working at a Home Health Agency.
- Ability to work under pressure.
Job Type:
- Part-time
This position offers the opportunity to work in a dynamic office environment where attention to detail and efficient task management are essential. If you have the required skills and are looking to contribute to a professional team, we encourage you to apply for this role. We offer bonuses or other types of compensation.
Job Type: Part-time
Pay: From $17.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $17
