What are the responsibilities and job description for the Client Care Coordinator position at Home Instead 128?
Home Instead®
Client Care Coordinator Job Description
LV@HM, Inc. d/b/a Home Instead
Objective:
The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/care professional introductions and quality assurance visits with existing clients. CCCs use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
Primary Responsibilities:
- Reflect the core values of LV@HM, Inc. (d.b.a. an independently owned and operated Home Instead franchise).
- Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
- Conduct client/care professional introductions with every new client and with every new caregiver.
- Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter.) Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed.
- Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead® services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Education/Experience Requirements:
- College degree preferred.
- One year’s experience in sales, preferably using a consultative sales approach, is preferred.
- Marketing experience is a plus.
- One year’s experience in home care, health care or senior-related industry is preferred. An equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license.
Benefits:
- Voluntary Health Benefits
- Paid Time Off/Sick Time
- Paid Holidays
- Discounts on Auto/Home Insurance through Liberty Mutual
- 401(k) and 401(k) matching after one year of employment.