Client Care & Quality Assurance Coordinator, RN

Home Instead^®- Windward & Central O'ahu is looking for a caring and compassionate Client Care & Quality Assurance Coordinator, Registerd Nurse, to become a key player in our team and join our mission of enhancing the lives of aging adults throughout our community.  Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care and compassion. This job has a $2000 sign-on bonus, and is eligible for monthly bonuses on top of base salary after the probationary period.

Position Overview

Client and Quality Assurance Coordinator, RN position will provide professional services and care to seniors through an interdisciplinary approach. Our independently owned and operated Home Instead franchise business is looking to assure excellent client care through consultation, assessment, planning, and evaluation by supporting the best possible outcomes for our seniors/clients. This position will be familiar with case management theory with a consultative approach for our clients/families. Client and Quality Assurance Coordinator, RN position will support and lead our team of Care Pros through training and the nursing process to assure the highest standard of quality care and safety is given to our clients.

Essential Job Functions

• Reflect the core values of Kukui Na Kupuna, LLC, d.b.a. an independently owned and operated Home Instead Franchise.
• Establish working knowledge of all business policies and procedures, and training and ability to reference them from appropriate sources.
• Assess the patient; collect and document the patient’s current health status and medical history. Complete and/or review client data as defined by policy and procedure. Make an accurate and ongoing assessment of client’s status and respond appropriately.
• Create a client plan of care, after the initial assessment and evaluation visit with clients, and coordination with other providers for the client, to meet client needs. Review the plan of care as often as the severity of the client’s condition requires, at minimum every 60 days or more frequently if required by state rules.
• Update the plan of care based on all aspects of the ongoing assessments.
• Based on ongoing assessment of client status, accurately and completely document care to reflect care provided, client needs, problems, capabilities, limitations and progress toward goals.
• Communicate with the entire healthcare team (internal & external) to eliminate barriers to efficient delivery of care assessment.
• Available for remote and regular on-site supervision of the provision of services by Care Pros as needed to ensure quality of care, client safety, and meet state standards.
• Demonstrate ability to handle emergency situations in a prompt, precise and professional manner.
• Exhibit ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary. Organize job functions and work area to effectively complete varied assignments within established time frames.
• Give thorough, concise reports to Care Pros about client’s needs, which communicate pertinent information in a timely manner.
• Demonstrate working knowledge and implementation of infection control practices.
• Develop Care Pro instructions based on the assessment of the clients’ personal care needs.
• Supervises the provision of services provided by the Care Pros and provide feedback on performance. Assist in annual evaluation of the Care Pros performance.
• Lead training efforts for Care Pros to ensure the highest quality of care and safety is provided for our clients.
• Must possess a valid driver’s license.
• Must possess valid auto insurance.

Qualifications

• Graduate from an accredited school of nursing, with a nursing degree is required. Prefer at least three years’ experience in a clinical or home care setting. Previous position working with seniors is preferred. Must maintain a current license in good standing as a registered nurse in the state or hold a compact state license accepted by the state. Adept with technology and application of smart phones. Must possess a current CPR and BLS certification and managed care/case manager certification is a plus.

Desired Skills

• Experience in delivering excellent quality care to clients.
• Knowledgeable of client legal rights, always respects client rights, and reports the failure of any other person to comply with patient rights including abuse, neglect, or disrespect.
• Maintains confidentiality regarding all patient’s personal, financial, and health information including following HIPAA guidelines.
• Knowledge of case management/Managed Care theory and nursing assessment practices related to home care.
• Coordinates/facilitates client care throughout the care continuum.
• Strong interpersonal, technology, communication, and people skills to be able to write reports and speak in front of several individuals and communicate clearly.
• Be knowledgeable in regulation of long-term care payors and providers.
• Ability to assess the client's mental status, monitor, record and develop individual treatment plans and goals.
• Ability to gather data, prepare and compile reports to ensure appropriate services and client's activity tracking in relation to care plan.
• Be able to make immediate clinical assessment and coordinate with other services.
• Ability to act as liaison between the client, their family, Care Pros, other providers involved in the care of the client, and the franchise office to ensure that the necessary care is provided effectively.
• Must be able to use critical thinking skills to be able to make safe ethical decisions.
• Ability to apply interviewing skills like active listening, open-and-closed-ended questions, supportive responses, giving options, summarizing, and identify areas for self-improvement and pursue necessary education and training as needed.
• Strong communication and interpersonal skills, including an ability to establish credibility and trust with Care Pros, clients and their families.
• Capable of working effectively in a team setting, as well as independently with minimal supervision.
• The ability to build internal and external relationships.
• Satisfaction of all job competencies.

Salary : $30 - $32