Service Coordinator

Job Summary

G.R.I.T Home Care Services, LLC d.b.a Home Instead is on the hunt for a dynamic Service Coordinator to join us on our mission in enhancing the lives of aging adults. In this role you'll be a crucial part of the operation where organization meets heart and communicating like a pro to meet not only client needs but those of care professionals and key players alike will lead to a smooth scheduling process. The ideal candidate will have excellent attention to detail, a high level of empathy, will have the ability to think on their feet and stay calm under pressure.

Key Duties

• Scheduling and Coordination:
• Schedule and coordinate ongoing services for clients and corresponding Care Professionals
• Adjust schedules as needed, considering Care Professionals’ availability, skill set and personality match client needs.
• Confirm schedules and follow up with clients on changes.
• Client and Care Professional Communication and Support:
• Serve as a point of contact for clients, answering questions related to scheduling and ensuring the care needs are met.
• Serve as a point of contact for Care Professionals, successfully matching them with clients that match their skill set and desired hours each week.
• Record Management:
• Maintain accurate and up-to-date records of client and Care Professionals schedules in scheduling system
• Monitor scheduling metrics weekly & monthly
• Team Collaboration:
• Collaborate and give feedback to departments to ensure consistent, high-quality care aligns with company standards.
• Problem Solving and Conflict Resolution:
• Resolve scheduling conflicts by prioritizing urgent needs and collaborating with team members to find suitable alternatives.
• Troubleshoot any issues that arise with scheduling, such as double bookings or last-minute cancellations and call offs
• Service Optimization
• Identify opportunities to enhance service delivery, improve client and care professional satisfaction, and reduce operational costs.
• Support continuous improvement initiatives across scheduling and client care processes.
• Uphold Policies & Procedures established by G.R.I.T Home Care Services, d.b.a Home Instead.
• Present a professional appearance and demeanor.

Additional Key Duties

• Occasionally perform Care Professional duties.
• After hours & Weekend On-Call support rotation with assistance from administrated staff.
• Foster a positive, solution-focused environment.
• Participate in staff meetings, events and occasional fundraisers (after-hours).

Qualifications

• High School Diploma or Equivalent
• Ability to communicate effectively and efficiently.
• Confirmed interpersonal skills as well as flexibility and while working within of a high standard of stress
• You are passionate, ambitious, eager to improve and computer-literate.
• 1 year of related scheduling experience or an equivalent combination of education and experience may be considered.
• Valid Driver’s License
• Veteran-Friendly Employer

Perks of the Job:

• Paid Time Off
• Sick Leave
• Paid Holidays
• Health Care Insurance
• Bonus Incentives
• Pay Advance
• Employee Recognition

Company Statement

Home Instead is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.