Lead Professional Caregiver

Objective:

The Lead Professional Caregiver is responsible for ensuring clients receive high-quality care by performing regular quality assurance visits, offering constructive feedback and covering professional caregiver shifts as needed.

Primary Responsibilities:

• Maintain open and effective communication with franchise owners, colleagues, CarePros, clients, and family members, reflecting the core values of Legacy Care Services, DBA Home Instead.
• Cover Professional Caregiver shifts as needed
• Work with other team members to coordinate various aspects of a client’s care.
• Maintain accurate records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has consistent quality assurance visits
• Monitor and evaluate the quality of care provided, making adjustments as necessary
• Partner with clients and caregivers to address and resolve concerns
• Collaborate with the Training and Engagement Coordinator to identify training needs
• Ensure an excellent client experience through quality assurance visits and fostering relationships with clients and caregivers
• Ensure all caregiving actions are compliant with all organizational policies, procedures, and relevant regulations
• Cover Professional Caregiver shifts as needed

Secondary Responsibilities:

• Serve as a back-up to The Scheduling Team.
• Maintain regular attendance at the office to execute job responsibilities
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Perform other duties as assigned

Education/Experience Requirements:

• High school graduation or the equivalent
• One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a Driver’s License
• Ability to work in a collaborative environment

Supervisory Responsibilities:

• N/A

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Legacy Care Services Inc. d/b/a Home Instead
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must have the ability to work in a collaborative environment
• Must demonstrate excellent organizational skills

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• West Columbia, SC 29169: Relocate before starting work (Required)

Work Location: In person

Salary : $15