What are the responsibilities and job description for the Scheduling and Service Coordinator position at Home Instead Denver?
We are looking for the next great addition to our team! Are you ready to join a high performing office that will support you and encourage you to be your best? This fast-paced position coordinates care between our Clients and our Professional CAREGivers. Desirable candidates for this position are energetic, level-headed and sincerely passionate about making a difference in the lives of those who really need it. Our services are essential, and this is a Company and position you will feel great about!
Benefits
- Group Health Insurance, Vision and Dental
- 401k Plan w/ 4% company match that you are immediately eligible for
- Generous PTO Program
- Bonus Program
- Tuition reimbursement
- A meaningful career!
- Opportunity for growth within the company
- Ability to earn $80 per night of oncall responsibilities
Primary Responsibilities
- Answer incoming calls in a friendly, professional and knowledgeable manner.
- Contact, engage, enlist, and schedule professional CAREGivers to Clients based on needs, ability, and location.
- Create and maintain Client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and CAREGiver activity utilizing our software system.
- Enter and maintain accurate client and CAREGiver records in the software system.
- Follow up on CAREGiver and client concerns as needed.
- Demonstrate open and effective communication with colleagues, CAREGivers, clients and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- If oncall, Caregiving could be needed in the case of an emergency
- Sunday to Thursday position or Tuesday through Saturday
Company Profile
Home Instead overall is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,100 independently owned and operated franchises in over 14 countries.
Our company is built upon a set of core values, including honesty and integrity. These values have been instrumental in our success. You will be working with an experienced and dedicated group of professionals who have helped Home Instead excel into one of America's fastest growing and respected companies as recognized by the Denver Post, Denver Business Journal, The Wall Street Journal, Entrepreneur Magazine, and Time Magazine.
We have just begun our 24th year in Denver. If you want to join the best, are passionate about people, and want to make a difference, please apply.
Position Qualifications
- High integrity
- Excellent customer service skills
- Willing to learn!
- Excellent organizational skills and attention to detail
- Strong computer and typing skills (60 wpm preferred)
- Excels in a fast-paced environment
- Flexible
- Can perform with a sense of urgency
- Enjoys working as part of a team
- Sense of humor
- Complete a criminal background, MVR, drug screen & reference checks
- Passion and knowledge of aging adult population preferred
To Apply: Please submit a Resume and application
- Job Type: Full-time
- Salary: Begins at $23/hour-$27.50/hour depending on skillset and experience 10% Bonus based on performance
COVID-19 considerations:
The health and well-being of our professional CAREGivers, Clients and staff is essential. We have modified our office and workspaces to social distance and have adopted technologies to support this as well. Temperatures are taken daily. Vaccines are required.
Salary : $23 - $28
