Service Coordinator

Objective

The Service Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/caregiver introductions, marketing and building relationships with healthcare facilities, assist with scheduling and recruiting and perform quality assurance visits with existing clients. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. Filling in for caregivers when needed and some travel and work outside of normal office hours in the evening and on weekends, as needed.

Responsibilities

• Travel to referral providers to build relationships, including social workers at healthcare facilities so they refer clients as they are discharged
• Travel to clients' homes or to facilities and meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan
• Fill in for direct care workers when they call out, when needed
• Take Service Inquiries and conduct Care Consultations as needed following the consultative sales process
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service
• Conduct client/caregiver introductions with every new client and with every new caregiver
• Create and maintain client and responsible party records documenting all quality assurance meetings
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter)
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Caregivers, and referral providers/care providers
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed
• Demonstrate open and effective communication with the franchise owner, colleagues, Caregivers, clients and family members
• Meet targets set by supervisor
  
  

Education/Experience Requirements

• One year experience in home care, social work, case management, nursing, health care or senior-related industry required.
  
  

Must be comfortable using scheduling software and Microsoft Office Outlook, Word and Excel.

• Must possess a valid driver’s license
  
  

Part-time or Full-time. Pay Rate depending upon experience. Holiday Pay and Paid-Time-Off after probationary period. No medical benefits.