What are the responsibilities and job description for the Staff Coordinator/ Scheduler position at Home Instead - Sheboygan?
Join Wisconsin's #1 growing in-home senior care team! Home Instead in Sheboygan is looking for a positive, personable Staff Coordinator / Scheduler (SC) who is passionate about helping seniors. This role is ideal for someone who loves a fast-paced, challenging position. Scheduling, administrative assistant skills, customer service skills, and patience are all part of this position. The right person will be comfortable working with computers and talking on the phone. They will also enjoy putting the puzzle pieces together to build and rebuild the schedule. This person is responsible for assessing client needs and qualifying Care Professionals to determine the best client/Care Pro match for placement. The SC also coordinates introductions between clients and Care Pros to ensure client needs are being met.
If you have a passion to help others and are looking to make a difference every day, then this is an opportunity for you!
Core Value: Our core value is Love (v), demonstrated by our eight key attributes: Patience, Kindness, Humbleness, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment.
Benefits
- Competitive wages with performance bonuses
- Health, dental, and vision coverage
- Life and disability insurance
- 401(k) with company match
- Corporate Chaplain
- Paid vacation and holidays (including your birthday!)
RESPONSIBILITIES
- Manage the creation and maintenance of client and Care Professional schedules with an emphasis on creating high quality matches
- Negotiate availability and shift assignments with Care Professional
- Work with the Recruitment and Engagement Manager to address concerns regarding Care Professional assignments, availability, and hours worked
- Monitor service hours of Care Professional to limit overtime pay
- Utilize independent judgment to problem solve Care Professional client, and staffing concerns
- Accurately log activity in the database
- Increase loyalty by consulting with clients to better meet their needs
- Identify opportunities to increase client service hours
- Participate in Care Professional Admin and other meetings as needed
- All other duties as assigned
MINIMUM QUALIFICATIONS
- Strong computer skills with proficiency in software applications, such as Word and Excel
- Demonstrated ability to work independently and use sound judgment and discretion successfully
- Professional verbal and written communication skills with the ability to listen effectively
- Excellent organizational and time management skills
- Attention to detail and accuracy
- Ability to quickly establish rapport and build relationships
- Proven creativity and problem solving
- Established professionalism, integrity and fair-mindedness
- Ability to successfully navigate multiple priorities in a fast-paced environment
- Maintain regular attendance to execute job responsibilities
If this sounds like the perfect job for you, apply today!
We Care Senior Care, Inc. d/b/a Home Instead provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, national or ethnic origin, marital status and all other protected categories in accordance with applicable federal, state and local laws.
Salary : $16 - $19
