What are the responsibilities and job description for the Caregiver Support Specialist position at Home Instead?
Job Description
Home Instead, a provider of in home personal care to seniors, is in need of a Care Professional Support Specialist. The Care Professional Support Specialist (CPSS) plays a primary role in retention and turn over efforts, supporting the Care Pro team through various activities. Reporting directly to the General Manager, the CPSS collaborates with other key players at the branch to ensure a positive and consistent experience for all care professionals.
To retain care professionals, the CPSS must focus on delivering comprehensive support throughout a Care Professionals employment. This includes providing thorough onboarding, training, and support. The CPSS ensures every Care Pro receives the hours and schedule they need, assists in matching them with clients that align with their preferences and skills, and offers opportunities for professional growth. By prioritizing quality care, the CPSS ensures satisfaction for both clients and care professionals, fostering a positive and supportive work environment.
Consistent feedback on performance—both positive and constructive—is crucial for care professional development. The initial six months are particularly critical. Extra attention during this period, with regular check-ins and support, can make a significant difference in retention. Additionally, the CPSS must find ways to keep care professionals engaged and invested in the company during and after their initial six months of employment. This can be achieved through team-building activities, appreciation events, and fostering a sense of community, trust, and connection. The CPSS success will be monitored by the success in retaining care professionals and maintaining appropriate turnover levels.
As the face of Home Instead in the community, this team member must embody our core value, Love (v.), in all interactions with internal and external customers and staff—demonstrating patience, kindness, humility, selflessness, respectfulness, forgiveness, honesty, and commitment.
RESPONSIBILITIES
- Support the Regional Recruiter in recruitment efforts, ensuring all new Care Pros receive a welcoming and seamless onboarding experience ("red carpet").
- Assist and confirm completion of new hire paperwork.
- Schedule and or conduct in- person Care Pro orientation, personal care training, in-home training, or virtual in-services, dementia and or other training via Empower.
- Assist with schedules for Care Pros, ensuring they are matched with clients who align with their skills, and participation in on-going utilization meetings.
- In the field and virtual introductions and training between Care Pros and clients.
- Conduct regular "touch points", with Care Pros to assess performance and well-being, offering ongoing support in person in the field.
- Schedule and conduct job performance assessments for Care Pros, providing clear and actionable feedback.
- Maintain tracker that monitors the progress and needs of new and existing Care Pros, with an emphasis on the first six months of employment.
- Coordinate and deliver client-centered training in the field, (on the phone) leveraging Lead Care Pros, Empower, and other training sources.
- Organize Care Pro events to foster engagement, build a sense of community, and strengthen team bonds.
- Maintain open and effective communication with the General Manager, key players, Care Pros, clients, and family members.
- Perform other duties as needed to support the branch.
MINIMUM QUALIFICATIONS
Prior experience as a Care Professional is required.
PHYSICAL DEMANDS
The physical requirements necessary for this role include the ability to talk and hear, as well as to stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. Vision abilities required include close vision. The role may require lifting, pushing, or pulling up to 25 pounds. Reasonable accommodations can be made for individuals with disabilities.
WORKING ENVIRONMENT
This role operates in both a professional office environment and in the field. It requires the use of standard office equipment as well as tools necessary to fulfill client needs. Local travel to clients is required.
This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts, and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
Home Instead is an equal opportunity employer.
Call Sophia at 262-328-4426
