What are the responsibilities and job description for the Client Care Coordinator position at Home Instead?
Client Care Coordinator - Home Instead
Home Instead is seeking a highly energetic, and organized individual to join our team as a Client Care Coordinator. If you have an active CNA license, excellent communication skills, and a passion for improving the lives of aging adults, this may be the perfect opportunity for you!
Position Overview: As a Client Care Coordinator, you will oversee quality assurance and interact directly with clients and their families. You’ll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full-time role within a fast-paced, team-oriented environment, requiring proficient computer skills and the ability to learn new virtual platforms.
Primary Responsibilities
Job ID: 20230941
Home Instead
Pay range: $29-$33
Home Instead is seeking a highly energetic, and organized individual to join our team as a Client Care Coordinator. If you have an active CNA license, excellent communication skills, and a passion for improving the lives of aging adults, this may be the perfect opportunity for you!
Position Overview: As a Client Care Coordinator, you will oversee quality assurance and interact directly with clients and their families. You’ll be responsible for managing multiple demands and ensuring client satisfaction while adapting to their evolving needs. This is a full-time role within a fast-paced, team-oriented environment, requiring proficient computer skills and the ability to learn new virtual platforms.
Primary Responsibilities
- Conduct quality assurance visits with clients and families and identify opportunities to modify service plans to best support ongoing needs of the Clients.
- Address and resolve client concerns to ensure satisfaction.
- Introduce caregivers to clients and ensure proper training and support.
- Perform supervisory visits with caregivers to assess their skills and provide coaching or training as needed.
- Active CNA license
- Ability to work in a fast-paced environment and manage competing priorities.
- Strong communication skills, with a service and solution-oriented mindset.
- Proficient computer skills and the ability to learn new virtual platforms.
- The first 30 days will be a Monday-Friday schedule while training. After the training period schedule will be Thursdays to Mondays.
- Full Time Position
- Starting wage: $29-$33 per hour (depending on experience)
- Competitive salary
- Paid Time Off
- Paid dental insurance
- Simple IRA with up to a 3% match
- Company-provided PPE
- Mileage reimbursement
- Company cell phone
- Home Instead has been providing quality home care for seniors since 1994 and operates over 1,500 franchise offices globally.
- The Seattle administrative team has over 100 years of combined experience, ensuring extraordinary care for clients.
- Award-winning company, recognized by Newsweek, Entrepreneur, and J.D. Power for exceptional customer service and company culture.
Job ID: 20230941
Home Instead
Pay range: $29-$33
Salary : $29 - $33
