What are the responsibilities and job description for the Client Care Manager position at Home Instead?
Company Description
The Home Instead® network is the world's leading provider of personalized in-home care services, with over 1,100 independently owned and operated franchise offices worldwide. Our dedicated CAREGivers enhance the lives of aging adults and their families by offering services ranging from companionship and personal care to specialized Alzheimer's care and hospice support. Home Instead provides best-in-class training, education, and opportunities for career advancement within a supportive, family-like culture where collaboration and support are encouraged. Learn more at HomeInstead.com/Careers.
Role Description
This is a full-time on-site role for a Client Care Manager located in Lubbock, TX. The Client Care Manager will be responsible for managing client relations, ensuring customer satisfaction, and overseeing client services. Day-to-day tasks include coordinating care plans, communicating with clients and their families, and addressing any client concerns or issues. The role also involves liaising with Care Professionals to ensure the highest quality of service is provided.
Qualifications
- Strong Client Services and Client Relations skills
- Proven experience in ensuring Customer Satisfaction and Customer Service
- Excellent Communication skills
- Ability to work independently and as part of a team
- Experience in the healthcare industry is a plus
- Strong problem-solving and organizational skills
