LPN for Caregiver training and Client Management

Objective:

Home Instead is looking for a caring, persuasive, and driven individual to become a part of our team as LPN for Caregiver training and Client Management and join our mission of enhancing the lives of aging adults throughout our community. Home Instead provides a variety of non-medical services that allow seniors to remain in their home and meet the challenges of aging with dignity, care, and compassion.

The LPN for Caregiver training and Client Management is expected to perform a variety of duties for the recruitment of Care Professionals. The LPN for Caregiver training and Client Management is expected to recruit, screen, hire, and onboard the staff of Care Pros to provide the highest quality service to clients and is expected to meet the needs of the Care Pros and develop and maintain a workplace culture that retains quality Care Pros.

Primary Responsibilities:

• Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Manage recruitment ads and post positions as necessary.
• Check in frequently with leads within the applicant tracking system.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Following the Home Instead Standards; conduct reference checks, criminal background and motor vehicle check and drug screens on all Care Pros.
• Create and maintain all employment records including but not limited to I-9 form, W-4 form and all other employment related documents.
• Schedule and conduct Care Pro orientation and all training including training required to meet Home Instead® Standards and additional optional training.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Evaluate and update all orientation and training materials as needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Schedule and conduct Care Pro annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
• Develop engagement strategies that utilize the 5 Care Pro needs to promote Care Pro retention and satisfaction.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Evaluate and update all training materials as needed.
• Plan and successfully execute all Care Pro meetings.
• Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and OSHA
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

• Conduct client/Care Pro introductions as needed.
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner. Perform all other functions deemed necessary.

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.

Supervisory Responsibilities:

• This position will be responsible for overseeing all the functions performed by the Care Pro staff.

Knowledge, Skills, and Abilities:

• Must understand and uphold the policies and procedures established by (Av Home Care Services, LLC), (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills.
• Must demonstrate discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures.
• Must demonstrate knowledge of the senior care industry.
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work.
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
• Must present a professional appearance and demeanor.
• Must have the ability to operate office equipment.
• Must have the ability to operate HISC technology systems.
• Must be patient and congenial on the telephone.
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required.
• Must have the ability to perform duties in a professional office setting.
• Must have the ability to work as a part of a team.
• Must demonstrate excellent organizational skills.

Job Type: Full-time

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person

Salary : $55,000 - $58,000