What are the responsibilities and job description for the Office Assistant/CNA position at Home Instead?
Job Description
Job description
Home Instead Honolulu services the greater Honolulu area, Leeward side, West Side, and Central Oahu. We are seeking a professional, energetic, multi-tasker, who is compassionate and has a love for caring for elderly.
This individual must be able to work in a fast-paced environment and posses excellent communication skill, be service-oriented, have the ability to work well in a team environment and effectively respond to the changing needs of the seniors we serve.
Reports directly to the Office Manager.
Learn every aspect of the day to day operations of the business.
If this describes you, you might be the perfect fit for us!
Objective :
The Office Assistant / CNA is expected to perform a variety of duties, helping run the day to day operations of the company, billing, payroll, and in the area of client services and CAREGiver supervision. The Office Assistant / CNA is expected to conduct service calls, perform quality assurance visits to provide the highest quality service to clients and to assist CAREGivers to be successful in their jobs by providing support, supervision, and training.
Responsibilities include but are not limited to :
- Reflect the core values of Dasher Corporation (d.b.a. an independently owned and operated Home Instead franchise #727).
- Utilizing past experiences and CNA training, develop and manage our clients plans of care using non-medical services within Home Instead scope of practice.
- Will oversee quality assurance for all clients.
- Hold meetings to plan efforts of those involved with quality assurance.
- Conduct service calls with prospective clients.
- Develop and maintain positive relationships with all clients through quality assurance (QA) visits, phone calls, cards / special events.
- Conduct QA visits with clients in person or over the phone according to QA frequency guidelines and conduct follow up as necessary.
- Monitor, mediate, and log both client and CAREGiver activity, and follow up on CAREGiver assignments and client service.
- Counsel CAREGivers on quality concerns after client visits.
- Conduct client / CAREGiver introductions / training, and personal care training as scheduled.
- Enter and maintain accurate client and CAREGiver records in our software system.
- Maintain regular attendance to the office to execute job responsibilities.
- Demonstrate open and effective communication with franchise owner, colleagues, and CAREGivers.
- Answer each incoming call within 3 rings an d in a friendly, professional and knowledgeable manner.
Education / Experience Requirements :
