What are the responsibilities and job description for the Scheduling and Service Coordinator position at Home Instead?
Scheduling and Service Coordinator
Join Home Instead as a Scheduling and Service Coordinator
Are you ready to join a high-performing team that supports and encourages you to be your best? This
fast-paced position coordinates care between our clients and professional Care Pros, aiming to create
extraordinary relationships. If you're energetic, level-headed, and passionate about making a real
difference, we want you to join us!
What We Offer
Vision, Dental, Accidental and Life insurance 401k Plan
Bonus Program A meaningful career in a vital industry
- Pay Range: $13 - $15/hr.
Key Responsibilities
- Answer calls professionally and knowledgeably
- Match clients and Care Pros based on needs, skills, and location
- Maintain schedules, foster quality matches and strong relationships
- Monitor, mediate, and log activities in our software system
- Ensure accurate client and Care Pro records
- Address client and Care Pro concerns as needed
- Communicate openly with colleagues, Care Pros, clients, and family members
- Uphold company policies, procedures, and business ethics
Schedule: 8:00a – 12:00p; Monday thru Friday, with flexibility to cover additional hours as needed. Great potential for Full-Time. Training and staff support provided.
Why You'll Love Working with Us
- Meaningful work. You will be a part of a team that truly cares about their clients and Care Pros
- Ongoing training, opportunities for career advancement, and support from an experienced team
- Flexible scheduling that allows for work life balance while still providing consistency and stability
- Earn bonuses for meeting key objectives and have the opportunity for additional on-call income
Qualifications
- High integrity
- Excellent customer service skills and eagerness to learn
- Strong organizational and typing skills (60 WPM preferred)
- Ability to excel in a fast-paced, team-oriented environment
- Adaptable and able to act with urgency
- Enjoys a sense of humor
- Scheduling experience is preferred
- Passion for working with the aging population is preferred
To Apply: Submit your resume and application.
About Home Instead
Home Instead is a leading non-medical home care and companionship service provider with over 1,100
independently owned franchises globally. Our company thrives on core values like honesty and integrity,
and you’ll work alongside a dedicated team making an impact. Home Instead Erie has served the community for more than 22 years!
Job Type: Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Life insurance
- On-the-job training
- Referral program
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Erie, PA 16505 (Required)
Ability to Relocate:
- Erie, PA 16505: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15
