What are the responsibilities and job description for the Call Center Specialist position at Home Medical Products, Inc?
Essential Duties and Responsibilities:
- Handle phone calls in a timely and professional manner.
- Provide accurate and consistent information.
- Exhibit quality customer service and support.
- Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
- Responsible for performing other duties as assigned by management.
Qualifications:
- High school diploma or equivalent.
- This remote position must have high-speed internet connection and an environment that is conducive to proper phone etiquette.
Preferred Knowledge, Skills and Abilities:
- Customer service experience preferred.
- Previous experience in durable medical equipment (DME), healthcare billing/CSR, patient intake or call center is a plus.
- Excellent verbal communication skills, exhibiting proper phone etiquette.
- Familiarity with computers and data entry with high level of accuracy.
- Must maintain professionalism and confidentiality in any situation.
- Handle calls in a positive, helpful, and respectful manner, using appropriate tone and demeanor in all interactions.
- Organized and structured in carrying out responsibilities.
- Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
